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- Tasks: Be the friendly voice for supporters, handling calls and processing donations.
- Company: Join the Royal British Legion, a leading charity supporting the Armed Forces community.
- Benefits: Enjoy 28 days holiday, generous pension contributions, and flexible working options.
- Why this job: Make a real difference while providing exceptional care to those who served our country.
- Qualifications: Customer service experience and a warm, professional telephone manner are essential.
- Other info: Hybrid working available after initial period; great opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About The Role
We’re looking for a Customer Care Coordinator to join our welcoming team at the Royal British Legion. This is a fantastic chance to be part of one of the UK’s most recognised charities. You’ll be the first point of contact for supporters and members of the public, ensuring every interaction is handled with warmth, professionalism and care.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
As a Customer Care Coordinator, you’ll take incoming calls, process donations, and help with requests ranging from wreath orders to fundraising materials. You’ll also keep supporter records accurate and up to date, making sure each individual has a smooth and positive experience with us. Every day will bring something different, but your role will always be centred around giving our supporters the very best service.
We’re looking for someone who enjoys working in a fast paced environment, has a confident and empathetic telephone manner, and takes pride in attention to detail. Previous experience in customer service or call handling is highly valued, as is familiarity with databases or CRM systems. Above all, you’ll be passionate about delivering exceptional care and leaving supporters with a lasting positive impression.
By joining us, you’ll be playing an important role in campaigns like the Poppy Appeal and Fields of Remembrance, directly contributing to the work we do for the Armed Forces community. If you’re enthusiastic, professional and want to be part of a close-knit, dedicated team, we’d love to hear from you.
Based at our Central London Office in SE1 with flexibility for hybrid working after an initial period of approx.. Hybrid working will involve a minimum of 2 days per week spent at our Central London office.
Employee benefits include –
– 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
– Generous pension contributions, with Employer contributions ranging from 6% to 14%
– Range of flexible working options may be available, depending on your role
– Employee Assistance Programme providing confidential counselling, financial and legal advice
– Range of courses delivered by learning specialists to support your development goals and objectives
– Opportunities to volunteer
– Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 19th October 2025
Interview Date(s): Interview dates expected between 27th October – 7th November (subject to change)
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Customer Care Coordinator employer: Royal British Legion
Contact Detail:
Royal British Legion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Get to know the Royal British Legion and its mission. When you understand what they stand for, you can tailor your conversations to show how your values align with theirs. This will help you connect better during interviews and make a lasting impression.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Customer Care Coordinator, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional service and making a difference in the lives of our supporters.
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer service or call handling, and don’t forget to mention your attention to detail and empathetic telephone manner!
Be Professional Yet Warm: Remember, you’ll be the first point of contact for our supporters. Use a friendly tone in your application that reflects the warmth and professionalism we value at StudySmarter. It’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely. Plus, it’s super easy to do!
How to prepare for a job interview at Royal British Legion
✨Know the Charity Inside Out
Before your interview, take some time to research the Royal British Legion. Understand their mission, values, and key campaigns like the Poppy Appeal. This knowledge will not only impress your interviewers but also help you connect your passion for customer care with their important work.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to provide the warm and professional service they’re looking for.
✨Practice Your Telephone Manner
Since you'll be handling calls, practice your telephone etiquette. Speak clearly, use a friendly tone, and remember to listen actively. You might even want to do a mock call with a friend to get comfortable with the format and ensure you come across as confident and empathetic.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Prepare for questions like how you would handle an upset supporter or manage multiple requests at once. Think through your responses in advance so you can showcase your problem-solving skills and attention to detail effectively.