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- Tasks: Lead the implementation of a new Dynamics 365 CRM and optimise its long-term value.
- Company: Join a leading Armed Forces charity making a real difference.
- Benefits: 28 days holiday, generous pension, flexible working, and professional development opportunities.
- Why this job: Be a key player in transforming how we support those who served our country.
- Qualifications: Experience as a Product Owner with knowledge of Microsoft Dynamics 365.
- Other info: Dynamic team environment with a focus on inclusivity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Product Owner to join our fantastic Digital, Data and Technology (DDaT) team, with an initial and immediate focus on delivering a new enterprise Dynamics 365 (D365) CRM implementation. The successful candidate will play a pivotal role in the implementation phase, ensuring the new CRM platform is delivered successfully and realises value from the outset. Beyond implementation, this is a permanent product role, with ongoing responsibility for the evolution, optimisation and long-term value of the CRM as a core enterprise platform for the charity.
Working closely with business system owners, delivery teams, stakeholders across the organisation, and third-party partners, you will define the product vision, shape and prioritise the backlog, and ensure CRM capabilities are delivered in line with organisational strategy and user needs. You will be a key member of project and programme teams during the CRM delivery phase, before transitioning the platform into business as usual, value driven product ownership, continuously improving capabilities to meet changing organisational and user needs.
Reporting to our Head of Business Applications, key responsibilities will include:
- Define, refine, and continuously communicate the CRM product vision, roadmap, and value proposition.
- Translate organisational strategy and business needs into clear product direction, prioritising improvements that drive adoption, efficiency, and supporter experience.
- Own and manage the CRM product backlog, ensuring items are clear, deliverable, and aligned with business priorities.
- Work closely with cross-functional teams including programme and project managers, engineers, solution architects, business analysts, testers, and business system owners to ensure the successful delivery of CRM enhancements.
- Build strong relationships across fundraising, membership, welfare, operations, digital, data, and technology teams to ensure CRM capabilities meet real-world needs.
- Act as a CRM and D365 platform ambassador, championing best practice, training, and innovation across the charity.
You will have demonstrable experience as a Product Owner, or similar role in digital, technology or CRM product environments. You will have hands-on experience of a leadership role in agile teams and have a good working knowledge of Microsoft Dynamics 365, including Agile Product Owner certifications and completion of 365 Fundamentals Learning Pathway.
This is a full-time, permanent position. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include:
- 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days.
- Generous pension contributions, with Employer contributions ranging from 6% to 10%.
- Range of flexible working options may be available, depending on your role.
- Employee Assistance Programme providing confidential counselling, financial and legal advice.
- Range of courses delivered by learning specialists to support your development goals and objectives.
- Opportunities to volunteer.
- Travel loans, Cycle to Work, and more!
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Product Owner (D365/CRM) in City of London employer: Royal British Legion
Contact Detail:
Royal British Legion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner (D365/CRM) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with D365 or CRM. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience as a Product Owner. This will help you stand out during interviews and showcase your hands-on knowledge of D365.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your product vision and how you've successfully managed backlogs in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team.
We think you need these skills to ace Product Owner (D365/CRM) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with D365 and CRM. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for working in the charity sector and how you can contribute to making a difference. A bit of personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity, so make it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Royal British Legion
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Dynamics 365 and its capabilities. Familiarise yourself with the latest features and how they can benefit the organisation. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Agile Experience
Be prepared to discuss your experience in agile environments. Share specific examples of how you've successfully managed product backlogs, prioritised tasks, and collaborated with cross-functional teams. This will highlight your ability to thrive in a dynamic setting.
✨Communicate Your Vision
Think about how you would define and communicate the product vision for the CRM. Be ready to articulate how you would align it with organisational strategy and user needs. This shows that you can think strategically and are ready to take ownership of the product.
✨Build Relationships Before You Start
Since this role involves working closely with various teams, consider how you would approach building relationships with stakeholders. Prepare to discuss your strategies for collaboration and how you would ensure that CRM capabilities meet real-world needs.