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- Tasks: Support beneficiaries with welfare advice and administrative tasks in a dynamic team.
- Company: Join the Royal British Legion, a leading charity supporting the Armed Forces community.
- Benefits: Enjoy 28 days paid holiday, flexible working options, and generous pension contributions.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in advisory roles and a full UK driving licence are essential.
- Other info: This part-time role is primarily home-based with occasional travel across the North East.
The predicted salary is between 24000 - 36000 £ per year.
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Do you have experience in advisory, information, advocacy or guidance role supporting local communities? We want to hear from you!
We have an exciting opportunity for apart-time Casework Services Coordinator to be part of our North East Team ensuring that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way which provides a person-centred solution, based on immediate presenting needs and circumstances.
This is an exciting time to join our established team at a time when the RBL are focusing on making the beneficiaries journey the best it possibly can be.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
As a Casework Services Coordinator you will provideexcellent customer service at every opportunity ensuring our team are supported with administrative tasks to deliver an extraordinary and unique service to our beneficiaries when they need us.
You will work closely with Case Officers and the Casework Services Manager to meet the immediate needs of beneficiaries referred to the North East Team.
Key responsibilities:
- On day-to-day basis you will be responsible for providing administrative support to the casework of the Area Team.
- Contact beneficiaries directly to ensure verification of service is obtained. This will include gathering, collating, and preparing required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy.
- You will also make appointments, external referrals, maintain diary management, which could include contact by telephone, emails, letters.
- Log and track informal and formal complaints.
The role is primarily homebased with occasional requirement to travel acrossNorth East depending on beneficiaries’ needs, training and meeting purposes.
Please be aware a full UK driving licence is required and the ability to travel throughout North East is essential for this role. A DBS check will also be required.
Employee benefits include:
- 28 day’s paid holiday (plus bank holidays), pro rata, increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Very generous pension contributions, with Employer contributions ranging from 6% to 14%
- A range of flexible working options may be available, depending on your role and the needs of RBL.
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- A range of courses delivered by learning specialists to support your development goals and objectives.
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert orjob description in an alternative format, pleasecontact0808 802 8080.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Administrative
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Industries
Individual and Family Services
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Casework Services Coordinator employer: Royal British Legion
Contact Detail:
Royal British Legion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Services Coordinator
✨Tip Number 1
Familiarise yourself with the Royal British Legion's mission and values. Understanding their commitment to supporting the armed forces community will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of the Royal British Legion. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when discussing your fit for the Casework Services Coordinator position.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your skills in customer service and administrative support. Being able to articulate these examples clearly will help you stand out during any discussions with the hiring team.
✨Tip Number 4
Stay updated on current issues affecting the armed forces community. This knowledge will not only show your commitment to the role but also enable you to engage in meaningful conversations about how you can contribute to the team's goals.
We think you need these skills to ace Casework Services Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Casework Services Coordinator position. Tailor your application to highlight relevant experience in advisory, information, advocacy, or guidance roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided administrative support, customer service, or worked with beneficiaries. Use specific examples to demonstrate how your skills align with the needs of the Royal British Legion.
Showcase Your Skills: Make sure to mention key skills such as communication, organisation, and problem-solving. Given the role's focus on providing excellent customer service, include examples of how you've successfully managed similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Royal British Legion
✨Show Your Community Engagement
Highlight any previous experience you have in advisory or advocacy roles. Discuss specific examples where you've supported local communities, as this aligns closely with the responsibilities of a Casework Services Coordinator.
✨Demonstrate Excellent Customer Service Skills
Prepare to discuss how you have provided exceptional customer service in past roles. Be ready to share examples of how you handled challenging situations and ensured client satisfaction, as this is crucial for the role.
✨Familiarise Yourself with Grant Processes
Understand the basics of grant giving and compliance policies. Being knowledgeable about these processes will show your preparedness for the administrative tasks involved in the role.
✨Prepare for Remote Work Questions
Since the role is primarily home-based, be ready to discuss your experience with remote work. Highlight your organisational skills, self-motivation, and ability to manage time effectively while working from home.
