Case Officer

We have an opportunity for a dedicated Case Officer to join our Bristol, Somerset and Wiltshire casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Bristol, Somerset and Wiltshire on a wide range of issues including health, social care, employment, benefits, statutory support, and housing. Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad.

By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances. Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

• Manage casework support, providing direct support, advice and guidance to beneficiaries.
• Assess beneficiaries' needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries' needs.
• Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services.
• Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
• Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other's services to facilitate appropriate referrals and support.
• Develop effective working relationships with other Legion services within the area in question (e.g. Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance).

The role is primarily homebased and will have regular travel around the Bristol, Somerset and Wiltshire area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings. A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre-employment checks process.

Employee benefits include:

• 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days.
• Generous pension contributions, with Employer contributions ranging from 6% to 10%.
• Range of flexible working options may be available, depending on your role.
• Employee Assistance Programme providing confidential counselling, financial and legal advice.
• Range of courses delivered by learning specialists to support your development goals and objectives.
• Opportunities to volunteer.
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.