At a Glance
- Tasks: Lead a dynamic team in a busy hospitality environment, ensuring top-notch service and visitor satisfaction.
- Company: Join the National Memorial Arboretum, a leading Armed Forces charity making a real difference.
- Benefits: Enjoy 28 days paid holiday, flexible working options, and generous pension contributions.
- Other info: Opportunities for personal development and a commitment to diversity and inclusion.
- Why this job: Be part of a unique venue, managing exciting events and creating memorable experiences for visitors.
- Qualifications: Experience in hospitality management and a passion for leading teams in fast-paced settings.
The predicted salary is between 25000 - 30000 £ per year.
As Front of House Team Leader at the National Memorial Arboretum, you’ll be at the centre of a busy and varied hospitality operation, supporting the day-to-day running of award-winning events and functions, as well as supporting the Arboretum’s restaurant, coffee shop, and visitor catering outlets. This is a hands-on management role where you’ll lead by example on shift, keep service standards high and ensure visitors receive a welcoming, efficient and well-run experience every time they visit.
We’re looking for someone with proven experience in hospitality or food service supervision who can confidently manage busy services, support and motivate staff, and keep operations running smoothly behind the scenes. You’ll be organised, proactive and comfortable dealing with everything from customer queries and stock control to maintaining high standards of cleanliness, presentation and food safety across multiple outlets.
This is a great opportunity for someone who enjoys fast-paced hospitality, large-scale events and leading a team in a unique environment. You’ll work directly in the Events team and closely with the Food Service management team, gain exposure to a wide range of catering operations and play an important part in delivering high-quality service across one of the UK’s most visited destinations.
This role is fully site-based at the National Memorial Arboretum, Croxall Road, Alrewas, Staffordshire, DE13 7AR. Due to the nature of the operation, the successful candidate will work any 5 days from 7, including weekends and evenings as required.
Employee benefits include:
- 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: Tuesday 21 & Wednesday 22 July 2026. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Front of House Team Leader in Burton upon Trent employer: Royal British Legion
As a Front of House Team Leader at the National Memorial Arboretum, you will thrive in a dynamic hospitality environment that values your leadership and commitment to service excellence. With generous employee benefits, including enhanced leave options and professional development opportunities, you will be part of a dedicated team making a meaningful impact within one of the UK's most cherished destinations. Join us in fostering a welcoming atmosphere while supporting the important mission of honouring those who have served our country.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in Burton upon Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Royal British Legion. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Royal British Legion
Don't be shy about reaching out to Royal British Legion directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Leader in Burton upon Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Royal British Legion and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Royal British Legion
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
