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- Tasks: Support beneficiaries with tailored welfare advice and guidance in a compassionate role.
- Company: Join a leading charity dedicated to helping those who served our country.
- Benefits: Work from home with travel costs covered for occasional meetings.
- Why this job: Make a real impact while collaborating with diverse professionals and volunteers.
- Qualifications: Experience in casework or support roles is essential; compassion is key.
- Other info: Flexible hours, working between 8am to 8pm, Monday to Sunday.
The predicted salary is between 28800 - 43200 £ per year.
Are You Passionate About Making a Difference by Guiding and Supporting Others? Ready to Take the Next Step in Your Career with a Leading Charity? Were Excited to Hear from You and Explore What We Can Achieve Together! We are looking for a dedicated and compassionate Senior Case Officer to join our Urgent Support Team. In this vital role, you will ensure that beneficiaries receive timely and appropriate welfare support and advice, tailored to their immediate needs and circumstances. Your work will focus on delivering person-centred solutions, collaborating with a wide range of professionals, agencies, and volunteers to meet each individual\’s unique requirements. You will also provide guidance and direction to the team during the absence of, or outside the working hours of, the Casework Services Manager between Monday to Sunday, from 8am to 8pm. Your key responsibilities will include providing direct support, advice, and guidance to beneficiaries, taking the lead on individual cases in a person-centred way. Youll also offer guidance to the team on processes and actions required to effectively support beneficiaries. In the absence of the Casework Services Manager, youll ensure cases are allocated appropriately and make referrals to necessary services. You will manage safeguarding concerns and incidents in collaboration with the RBL Safeguarding Team, escalating issues as needed. Additionally, you will assess beneficiaries\’ time-sensitive needs, coordinating support from specialist teams and other providers, and develop creative solutions in response to those needs, drawing on the support of volunteers and Legion members when appropriate. For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert. The role is primarily homebased with will have occasional travel nationally for internal meetings. Travel costs are covered by us. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process. \’\’ JBRP1_UKTJ
Senior Case Officer - Urgent Support Team employer: Royal British Legion Trading Ltd
Contact Detail:
Royal British Legion Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Case Officer - Urgent Support Team
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by beneficiaries in urgent support situations. Understanding their circumstances will help you demonstrate your empathy and ability to provide tailored solutions during the interview.
✨Tip Number 2
Highlight any previous experience you have in case management or working with vulnerable populations. Be prepared to discuss specific examples of how you've successfully navigated complex cases and collaborated with other professionals.
✨Tip Number 3
Showcase your leadership skills, especially in guiding teams during challenging situations. Think of instances where you took charge or provided direction, as this will be crucial for the role when the Casework Services Manager is unavailable.
✨Tip Number 4
Research the Royal British Legion's values and mission. Being able to articulate how your personal values align with theirs will demonstrate your commitment to making a difference and your fit within the organization.
We think you need these skills to ace Senior Case Officer - Urgent Support Team
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the key responsibilities and requirements of the Senior Case Officer position. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in providing support and guidance to individuals, particularly in welfare or case management settings. Use specific examples that demonstrate your ability to deliver person-centred solutions.
Showcase Your Compassion: Since this role requires a compassionate approach, make sure to convey your passion for helping others in your application. Share anecdotes or experiences that illustrate your dedication to supporting beneficiaries.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the Urgent Support Team. Mention how your skills align with the role and express your enthusiasm for contributing to the charity's mission.
How to prepare for a job interview at Royal British Legion Trading Ltd
✨Show Your Passion for Helping Others
Make sure to express your genuine passion for supporting beneficiaries. Share specific examples from your past experiences where you made a positive impact on someone's life, highlighting your dedication to person-centred solutions.
✨Demonstrate Team Collaboration Skills
Since the role involves working with various professionals and volunteers, be prepared to discuss how you've successfully collaborated in previous roles. Highlight instances where teamwork led to effective outcomes for beneficiaries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle urgent situations and safeguarding concerns. Think of scenarios where you had to make quick decisions or manage sensitive issues, and be ready to explain your thought process.
✨Understand the Charity's Values and Mission
Research the charity's mission and values thoroughly. Be ready to articulate how your personal values align with theirs and how you can contribute to their goals, especially in supporting the armed forces community.
