At a Glance
- Tasks: Help veterans navigate their claims and provide expert advice on pensions and compensation.
- Company: Join the Royal British Legion, dedicated to supporting the Armed Forces community.
- Benefits: Enjoy 28 days holiday, flexible working, and generous pension contributions.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: Experience in complex casework and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Are you passionate about helping others? Do you want to be part of a team that have a real impact on people’s lives? We are looking for a War Pension & Armed Forces Compensation Caseworker to join our War Pension & Armed Forces Compensation Service providing tribunal representation, advice, guidance and case management to beneficiaries, ensuring Royal British Legion’s commitment to support the Armed Forces Community and the needs of beneficiary are at the centre of all that we do.
This role will see you as the main point of contact for individuals navigating the complexities of their claims, reviews, reconsiderations, and appeals related to both the Service Pension Order and the Armed Forces Compensation Scheme. You will manage your own caseload, guiding beneficiaries through the entire process with empathy, expertise, and a commitment to putting their needs first.
Reporting to the War Pension & ARCS Manager, key responsibilities will include:
- Provide specialist advice on War Pensions and Armed Forces Compensation, ensuring all guidance is accurate and reflects current legislation.
- Manage a diverse caseload, preparing cases from initial claims through to the appeals process and providing ongoing support to beneficiaries.
- Conduct in-depth analysis of case files and paperwork, preparing for key dates and providing beneficiaries with clear information, guidance, and advice at every stage.
- Support beneficiaries through appointments and tribunals, summarizing findings, setting expectations, and outlining next steps.
- Maintain detailed and accurate case records using our case management systems.
- Identify and address additional needs of beneficiaries, referring them to other RBL teams.
- Collaborate with other services within the RBL to ensure a coordinated and comprehensive approach to supporting beneficiaries.
This role requires a high degree of accountability, a strong eye for detail, and a deep understanding of the needs of the Armed Forces community. If you are a compassionate professional with a background in complex casework and a commitment to helping others, we encourage you to apply.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Employee benefits include:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days.
- Enhanced paid maternity, paternity and adoption leave.
- Generous pension contributions, with Employer contributions ranging from 6% to 10%.
- Range of flexible working options may be available, depending on your role.
- Employee Assistance Programme providing confidential counselling, financial and legal advice.
- Range of courses delivered by learning specialists to support your development goals and objectives.
- Opportunities to volunteer.
- Travel loans, Cycle to Work, and more!
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
War Pension & Armed Forces Compensation Caseworker employer: Royal British Legion Group
The Royal British Legion is an exceptional employer dedicated to making a meaningful impact in the lives of the Armed Forces community. With a strong commitment to employee well-being, we offer generous benefits such as enhanced leave, flexible working options, and comprehensive development opportunities, all within a supportive and inclusive work culture. Join us in our mission to provide vital support and guidance to those who have served, while enjoying the advantages of remote work and a collaborative team environment.
Contact Details:
Royal British Legion Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land War Pension & Armed Forces Compensation Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the Armed Forces community. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework and the Armed Forces. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show your passion for helping others during interviews. Share personal stories or experiences that highlight your commitment to supporting the Armed Forces community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace War Pension & Armed Forces Compensation Caseworker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in the lives of beneficiaries and the Armed Forces community.
Tailor Your Experience:Make sure to highlight your relevant experience in casework and any specific knowledge about War Pensions or Armed Forces Compensation. We’re looking for examples that demonstrate your expertise and understanding of the complexities involved.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to explain your skills and experiences, as this will help us quickly understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Royal British Legion Group
✨Know Your Stuff
Make sure you brush up on the specifics of War Pensions and the Armed Forces Compensation Scheme. Familiarise yourself with current legislation and recent changes, as this will show your commitment and expertise during the interview.
✨Empathy is Key
Since this role involves supporting beneficiaries through complex processes, practice demonstrating empathy in your responses. Think about how you can convey understanding and compassion when discussing case management and client interactions.
✨Showcase Your Casework Skills
Prepare examples from your past experience that highlight your ability to manage a diverse caseload. Be ready to discuss specific cases where you provided guidance and support, and how you navigated challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of cases you might handle, or how the organisation supports its employees. This shows your genuine interest in the role and the organisation.
