At a Glance
- Tasks: Lead a dynamic team in a busy hospitality environment, ensuring top-notch service for visitors.
- Company: Join the Royal British Legion, the UK's largest Armed Forces charity.
- Benefits: Enjoy 28 days paid holiday, flexible working options, and generous pension contributions.
- Other info: Work in a unique setting with opportunities for personal and professional growth.
- Why this job: Make a real difference while gaining valuable experience in hospitality and event management.
- Qualifications: Proven experience in hospitality or food service supervision is essential.
The predicted salary is between 15.06 - 15.06 £ per hour.
As Front of House Team Leader at the National Memorial Arboretum, you’ll be at the centre of a busy and varied hospitality operation, supporting the day-to-day running of award-winning events and functions, as well as supporting the Arboretum’s restaurant, coffee shop, and visitor catering outlets. This is a hands-on management role where you’ll lead by example on shift, keep service standards high and ensure visitors receive a welcoming, efficient and well-run experience every time they visit.
We’re looking for someone with proven experience in hospitality or food service supervision who can confidently manage busy services, support and motivate staff, and keep operations running smoothly behind the scenes. You’ll be organised, proactive and comfortable dealing with everything from customer queries and stock control to maintaining high standards of cleanliness, presentation and food safety across multiple outlets.
This is a great opportunity for someone who enjoys fast-paced hospitality, large-scale events and leading a team in a unique environment. You’ll work directly in the Events team and closely with the Food Service management team, gain exposure to a wide range of catering operations and play an important part in delivering high-quality service across one of the UK’s most visited destinations.
This role is fully site-based at the National Memorial Arboretum, Croxall Road, Alrewas, Staffordshire, DE13 7AR. Due to the nature of the operation, the successful candidate will work any 5 days from 7, including weekends and evenings as required.
Employee benefits include:
- 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: Tuesday 21 & Wednesday 22 July 2026. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
About Us: Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten. As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.
We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.
Front of House Team Leader in Alrewas employer: Royal British Legion Group
The Royal British Legion is an exceptional employer, offering a dynamic work environment at the National Memorial Arboretum where you can lead a passionate team in delivering outstanding hospitality services. With a strong commitment to employee wellbeing, generous benefits including enhanced leave and pension contributions, and ample opportunities for personal and professional growth, you'll find a rewarding career that makes a meaningful impact on the lives of those who have served our country.
Contact Details:
Royal British Legion Group Recruitment Team
