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For Companies At a Glance
- Tasks: Join our team as a Receptionist in the busy Emergency Department, supporting patients and staff.
- Company: Be part of University Hospitals Dorset NHS Foundation Trust, dedicated to transforming healthcare services.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact in patient care while developing your skills in a dynamic setting.
- Qualifications: Good IT and customer service skills; ability to manage tasks under pressure is essential.
- Other info: Interviews will be scheduled soon; apply by 14 Sep 2025 to join #TeamUHD.
The predicted salary is between 24000 - 36000 £ per year.
Overview
A Vacancy at University Hospitals Dorset NHS Foundation Trust.
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
Application questions
- What personal qualities/attributes do you have that you feel will be beneficial to this post?
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.
Base Location: Poole Hospital
Interview Date: TBC
Responsibilities and requirements
- The successful applicant will possess:
- Good IT skills
- Excellent customer service skills
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
- Excellent team player with good communication skill
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder\’s home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
This advert closes on Sunday 14 Sep 2025
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Receptionist Administrator - Emergency Department - UHD employer: Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
Contact Detail:
Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Administrator - Emergency Department - UHD
✨Tip Number 1
Familiarise yourself with the values and mission of University Hospitals Dorset. During your interview, you can demonstrate how your personal qualities align with their commitment to patient care and teamwork, which will show that you're a good fit for #TeamUHD.
✨Tip Number 2
Prepare specific examples from your past experiences where you've successfully handled customer service situations or worked under pressure. This will help you answer the application questions effectively and showcase your skills in real-life scenarios.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews with friends or family. Focus on articulating your thoughts clearly, especially when discussing confrontational situations, as this is a key aspect of the role.
✨Tip Number 4
Research common challenges faced in emergency departments and think about how you would approach them. Being able to discuss these during your interview will demonstrate your understanding of the role and your proactive mindset.
We think you need these skills to ace Receptionist Administrator - Emergency Department - UHD
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist Administrator position. This will help you tailor your application to highlight relevant skills and experiences.
Answer Application Questions Thoughtfully: Pay special attention to the application questions. Provide clear, concise answers that showcase your personal qualities, customer care experience, and how you've handled confrontational situations. Remember to limit your responses to 150 words each.
Highlight Relevant Skills: In your CV and supporting information, emphasise your IT skills, customer service experience, and ability to work under pressure. Use specific examples from previous roles to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role in a busy environment like the Emergency Department.
How to prepare for a job interview at Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
✨Showcase Your Communication Skills
As a Receptionist Administrator, strong communication skills are essential. Be prepared to discuss specific examples of how you've effectively communicated with the public in previous roles. Highlight any experiences where you successfully resolved issues or provided excellent customer service.
✨Demonstrate Your Ability to Handle Pressure
Working in an emergency department can be demanding. Think of a time when you had to manage multiple tasks under pressure. Share this experience during your interview, focusing on how you prioritised your workload and maintained a calm demeanour.
✨Prepare for Confrontational Situations
You may be asked about how you've dealt with confrontational situations. Reflect on a specific instance where you faced a difficult interaction and explain how you handled it. Emphasise your conflict resolution skills and the positive outcome that resulted from your actions.
✨Emphasise Teamwork and Flexibility
Being a team player is crucial in this role. Be ready to discuss your experiences working in a team environment and how you adapt to changing circumstances. Mention any instances where your flexibility benefited your team or improved patient care.
