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- Tasks: Lead the daily operations at Wakehurst, ensuring visitors have an amazing experience.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and wellness support.
- Why this job: Make a real impact on visitor enjoyment in a stunning natural environment.
- Qualifications: Customer service experience and strong people management skills are essential.
- Other info: Dynamic role with opportunities for continuous learning and career growth.
The predicted salary is between 39243 - 43900 £ per year.
This is an exciting opportunity to join the team at Wakehurst, Kew’s Wild Botanic Garden in Sussex, in the recently established role of Visitor Experience – Duty Manager. Our Duty Managers are at the heart of the visitor operation and are responsible for overseeing and co-ordinating the daily running of Wakehurst. Working with teams across site, the Duty Managers ensure that we consistently deliver maximum visitor enjoyment and quality presentation standards whilst maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors. An Enhanced DBS Check is required for this role.
Responsibilities
- Oversee and co-ordinate the daily running of Wakehurst in collaboration with teams across site.
- Ensure delivery of maximum visitor enjoyment and quality presentation standards.
- Maintain health, safety and security of the gardens, buildings, staff, volunteers, and visitors.
- Respond to operational needs and support incident response as required.
Qualifications and Experience
- A dynamic, proactive, and motivated individual with a ‘can do’ attitude and flexibility to adapt as required.
- A proven track record of delivering high levels of customer service is essential.
- Previous operational management or supervisory experience within a visitor attraction is advantageous.
- Strong people management skills with the ability to work collaboratively and make informed decisions under pressure.
- An Enhanced DBS Check is required for this role.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
Salary and Benefits
The salary for this position is £39,243 per annum [Band D]. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
How to Apply
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
Equal Opportunity and Other Notes
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Visitor Experience Duty Manager employer: ROYAL BOTANIC GARDENS KEW
Contact Detail:
ROYAL BOTANIC GARDENS KEW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Wakehurst or similar attractions. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show your passion for visitor experience! When you get the chance to speak with someone from the team, share your ideas on enhancing visitor enjoyment. It’ll show you’re proactive and genuinely interested in the role.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios related to visitor management and safety. Being ready with examples will demonstrate your problem-solving skills and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Wakehurst!
We think you need these skills to ace Visitor Experience Duty Manager
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let your enthusiasm for creating memorable visitor experiences shine through. We want to see how your previous roles have prepared you to enhance visitor enjoyment at Wakehurst.
Highlight Your Management Skills: Make sure to emphasise any operational management or supervisory experience you've had. We’re looking for someone who can lead a team effectively, so share examples of how you've successfully managed people and situations in the past.
Be Specific About Your Achievements: Use concrete examples to demonstrate your track record in delivering high levels of customer service. We love numbers and results, so if you’ve improved visitor satisfaction scores or streamlined operations, let us know!
Apply Through Our Website: Don’t forget to submit your application through our online portal! It’s the easiest way for us to receive your details and ensures you’re considered for this exciting role at Wakehurst.
How to prepare for a job interview at ROYAL BOTANIC GARDENS KEW
✨Know Your Venue
Before the interview, take some time to research Wakehurst and its mission. Familiarise yourself with their visitor experience initiatives and any recent events or changes. This will show your genuine interest in the role and help you connect your answers to their values.
✨Showcase Your Customer Service Skills
Since delivering high levels of customer service is essential for this role, prepare specific examples from your past experiences where you excelled in this area. Think about situations where you went above and beyond to ensure visitor satisfaction, as this will demonstrate your proactive attitude.
✨Demonstrate Teamwork and Leadership
As a Duty Manager, you'll need strong people management skills. Be ready to discuss how you've successfully collaborated with teams in previous roles. Highlight any leadership experiences where you made informed decisions under pressure, as this will illustrate your capability to handle the responsibilities of the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and response to operational needs. Think through potential challenges you might face at Wakehurst and how you would address them. This preparation will help you articulate your thought process clearly during the interview.
