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For Companies At a Glance
- Tasks: Support the Visitor Centre, delivering top-notch customer service and promoting memberships.
- Company: Join the vibrant team at Wakehurst, a stunning botanical garden.
- Benefits: Enjoy flexible hours, generous leave, wellbeing support, and free entry to museums.
- Other info: Perfect for students looking for part-time work with growth opportunities.
- Why this job: Be part of an exciting environment while making visitors feel welcome and valued.
- Qualifications: Customer service experience and a friendly attitude are key.
The predicted salary is between 26119 - 26119 £ per year.
This is an exciting opportunity to join the team at Wakehurst. Working within the front of house team, you will support the efficient running of the Visitor Centre operation on a day-to-day basis, delivering exceptional customer service and ensuring high standards of presentation are met. The role has a particular focus on membership sales and answering visitor questions at the point of entry to Wakehurst.
Responsibilities
- Support the day‑to‑day operation of the Visitor Centre front of house.
- Deliver exceptional customer service and provide information and advice to visitors.
- Promote and sell membership products to visitors.
Qualifications
- 10 hours per week, alternating Thursday‑Friday and Saturday‑Sunday.
- Customer service or retail background.
- Previous experience working in a similar environment, providing a warm and friendly welcome.
- Experience with membership products an advantage.
Salary & Benefits
- Salary: £26,119 per annum (pro‑rata) [Grade 1A].
- Benefits include continuous learning opportunities, generous annual leave entitlement, flexible working, Employee Assistance Programme, wellbeing support such as cycle‑to‑work scheme and discounted gym membership, competitive pension, employee discount scheme and free entry to a wide range of national museums and galleries, as well as access to our beautiful gardens at Kew and Wakehurst.
Application
Interviews will take place on Thursday 4 June at the Visitor Centre Wakehurst. If you are interested in this position, please submit your application through the online portal.
Equal Opportunity
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
Visitor Experience Assistant employer: Royal Botanic Gardens, Kew
Contact Detail:
Royal Botanic Gardens, Kew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Get to know Wakehurst! Before your interview, do a bit of research about the place. Familiarise yourself with their mission and values, and think about how you can contribute to their visitor experience. This will show that you're genuinely interested and ready to jump in!
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during the interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. A friendly smile and a professional appearance can go a long way in making a positive impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and why you’d love to work at Wakehurst.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or retail. We’re looking for candidates who can deliver that warm and friendly welcome, so connect your past roles to what we do at the Visitor Centre.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to submit your application through our online portal! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Wakehurst.
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you delivered exceptional service or resolved a difficult situation. This will show that you understand the importance of a warm welcome and can handle visitor queries effectively.
✨Familiarise Yourself with Membership Products
Since the role involves promoting and selling membership products, do some research on what these entail. Be prepared to discuss how you would approach selling memberships and why they are beneficial for visitors. This shows your enthusiasm and readiness to contribute to the team.
✨Practice Common Interview Questions
Anticipate questions related to your experience in similar environments. Prepare answers that highlight your ability to create a friendly atmosphere and your knowledge of the Visitor Centre's operations. Practising these responses will help you feel more confident during the actual interview.
✨Show Your Passion for Wakehurst
Demonstrate your genuine interest in Wakehurst and its mission. Share why you want to be part of the team and how you can contribute to enhancing the visitor experience. A little enthusiasm goes a long way in making a positive impression!