At a Glance
- Tasks: Lead retail teams and enhance customer experiences in a vibrant visitor attraction.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact on plant conservation while developing your career.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 44479 - 44479 € per year.
You will have strong retail experience within a visitor attraction or commercial environment, with proven expertise in visual merchandising, multi-site retail management, and leading high-performing teams. Commercially aware and highly organised, you will use data, customer insight, and analytical skills to drive performance, efficiency, and excellent customer service standards. You will demonstrate excellent communication and IT skills, confidence in managing staff performance, and a keen eye for detail. Experience within a high-footfall environment and knowledge of EPoS or Microsoft D365 systems would be advantageous.
This role is based at Kew with the option of regular home working, subject to operational requirements. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably.
We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the worlds plants and fungi.
The salary for this position is £44,479 per annum (Grade 5). Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking Apply for this job. At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Retail Experience Manager in Surrey employer: Royal Botanic Gardens, Kew
At the Royal Botanic Gardens, Kew, we pride ourselves on being an exceptional employer that champions diversity, equity, and inclusion while fostering a supportive work environment. As a Retail Experience Manager, you will benefit from a generous benefits package, including flexible working arrangements, continuous learning opportunities, and access to our stunning gardens, all while contributing to our mission of protecting the world's plants and fungi. Join us in a role that not only offers professional growth but also allows you to make a meaningful impact on global conservation efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Experience Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in visitor attractions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your visual merchandising and team management successes. This will help you stand out during interviews and demonstrate your expertise in a tangible way.
✨Tip Number 3
Research Kew and its mission! Understanding their goals and values will not only help you tailor your application but also impress them during interviews. Show that you're passionate about protecting plants and fungi!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Kew. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Experience Manager in Surrey
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your strong retail experience, especially in visitor attractions or commercial environments. We want to see how your expertise in visual merchandising and multi-site management can shine through in your application!
Data is Key!:Don’t forget to mention your analytical skills! We love candidates who can use data and customer insights to drive performance and efficiency. Share specific examples of how you've done this in the past.
Communication is Everything:Since you'll be managing teams, it's crucial to demonstrate your excellent communication skills. Tell us about times when you effectively managed staff performance or resolved conflicts – we want to know how you lead!
Apply Through Our Website:Remember, the best way to apply is through our online portal. It’s super easy! Just click 'Apply for this job' and follow the steps. We can't wait to see your application!
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Know Your Retail Stuff
Make sure you brush up on your retail experience, especially in visitor attractions or commercial environments. Be ready to share specific examples of how you've excelled in visual merchandising and multi-site management.
✨Data is Your Best Friend
Since the role requires using data and customer insights, come prepared with examples of how you've used analytics to drive performance. Think about times when your decisions led to improved efficiency or customer service standards.
✨Show Off Your Communication Skills
This position involves managing staff performance, so be ready to discuss your communication style. Share instances where your leadership made a difference in team dynamics or customer interactions.
✨Familiarise Yourself with EPoS Systems
If you have experience with EPoS or Microsoft D365 systems, highlight it! If not, do a bit of research beforehand. Showing that you're proactive about learning new systems can really impress the interviewers.
