At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for high-profile meetings.
- Company: Join a dynamic team focused on delivering exceptional IT service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to lead and innovate.
- Why this job: Be the go-to tech guru for senior stakeholders and make a real impact.
- Qualifications: Experience in 2nd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our ideal candidate will have significant practical experience in a 2nd line service desk, technical support or similar user-facing IT role, with strong troubleshooting skills across Microsoft 365, endpoint devices, accounts/access, standard workplace hardware, network connectivity, ITSM/ticketing systems and, critically, audio visual, video conferencing and Microsoft Teams meeting room technologies.
You will need to be confident providing face-to-face support for senior stakeholders, external presenters and high-profile meetings, where excellent verbal communication, sound judgement and a calm, professional front-of-house manner are essential. This is not a purely back-office technical role.
We need someone who can combine deep practical AV and Microsoft Teams troubleshooting experience with excellent customer service, IT service management discipline and the ability to manage incidents, service requests, escalations and competing priorities.
You will also provide technical guidance to colleagues, contribute to knowledge sharing and documentation, support service improvement, and deputise for the IT Service Desk Manager on agreed day-to-day operational matters.
The interview process will include a comprehensive technical evaluation and a hands-on troubleshooting assessment.
Senior IT Service Desk Analyst employer: Royal Botanic Gardens, Kew
As a Senior IT Service Desk Analyst, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your technical expertise is valued, and you will have the opportunity to engage with senior stakeholders in high-profile settings, enhancing your professional skills. Located in a vibrant area, we offer competitive benefits, including flexible working arrangements and ongoing training, making us an excellent employer for those seeking meaningful and rewarding careers in IT support.
Contact Details:
Royal Botanic Gardens, Kew Recruitment Team
