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For Companies At a Glance
- Tasks: Assist customers during seasonal events, handling inquiries and providing solutions.
- Company: Join the Royal Botanic Gardens, Kew, a world-renowned botanical institution.
- Benefits: Enjoy flexible working, generous leave, discounts, and free entry to museums.
- Why this job: Be part of a vibrant team, enhancing visitor experiences in beautiful gardens.
- Qualifications: Strong customer service skills and IT literacy, especially with Microsoft Suite.
- Other info: Fixed-term contract until January 2026, with full-time hours on a rotating shift.
The predicted salary is between 22400 - 33600 £ per year.
Seasonal Customer Support Assistant, Richmond
Client: Royal Botanic Gardens, Kew
Location: Kew Gardens, Richmond
Job Category: Other
EU work permit required: Yes
Hours of work: Full time, 36 hours per week, on a 7-day rotating shift pattern between 9am to 9pm, including daytime and evening shifts.
Number of vacancies: 3
Contract Type: Fixed Term (until 18/01/2026)
Salary: £28,000 per annum pro rata, depending on skills and experience.
Contract end date: 18/01/2026
Closing Date: 24/08/2025
Posted: 19/08/2025
Job Description
The main aim of the role is to support our autumn/winter seasonal events from early October until mid-January, depending on operational needs. The role requires excellent customer service skills, experience handling customer inquiries, and the ability to prioritize effectively, stay calm under pressure, and remain solutions-focused. Attention to detail and strong IT literacy, including familiarity with Microsoft Suite, are essential. The role involves daily use of multiple systems to communicate with and support customers.
Our benefits include opportunities for continuous learning, flexible working, generous annual leave, Employee Assistance Programme, wellbeing support, pension scheme, employee discounts, and free entry to national museums and galleries, as well as access to our gardens at Kew and Wakehurst.
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Seasonal Customer Support Assistant employer: Royal Botanic Gardens, Kew
Contact Detail:
Royal Botanic Gardens, Kew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the Royal Botanic Gardens, Kew, and their seasonal events. Understanding their mission and the specific events you'll be supporting will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Think about how you would handle difficult inquiries or complaints, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Make sure you're comfortable using Microsoft Suite and any other IT systems mentioned in the job description. You could even take a quick online course to boost your confidence and show your commitment to learning.
✨Tip Number 4
Network with current or former employees of Kew Gardens if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Seasonal Customer Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Seasonal Customer Support Assistant position. Tailor your application to highlight your relevant experience in customer service and handling inquiries.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you demonstrated excellent customer service skills, particularly in high-pressure situations. Use specific examples to showcase how you prioritised tasks and resolved customer issues effectively.
Showcase IT Skills: Since strong IT literacy is essential for this role, make sure to mention your familiarity with Microsoft Suite and any other relevant systems you have used. Provide examples of how you have utilised these tools in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also connects your skills and experiences directly to the job requirements. Make it clear why you are a great fit for the Seasonal Customer Support Assistant position at the Royal Botanic Gardens, Kew.
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled customer inquiries and resolved issues, as this role heavily relies on excellent customer interaction.
✨Demonstrate Your Ability to Stay Calm Under Pressure
The role requires you to manage multiple tasks and stay composed during busy periods. Prepare to discuss situations where you've successfully navigated high-pressure environments, showcasing your problem-solving skills and ability to prioritise effectively.
✨Familiarise Yourself with Relevant IT Tools
Since strong IT literacy is essential for this position, brush up on your knowledge of Microsoft Suite and any other relevant systems. You might be asked about your experience with these tools, so being well-versed will give you an edge.
✨Research the Royal Botanic Gardens, Kew
Understanding the mission and values of the Royal Botanic Gardens will help you align your answers with their goals. Familiarise yourself with their seasonal events and how your role as a Customer Support Assistant can contribute to enhancing visitor experiences.
