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- Tasks: Provide world-class customer service via phone and email, plus occasional face-to-face interactions.
- Company: Join RBG Kew, a UNESCO World Heritage Site dedicated to plant science and conservation.
- Benefits: Enjoy flexible working, generous leave, wellness support, and free access to beautiful gardens.
- Why this job: Be part of a mission to protect nature while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and strong IT skills are essential for this role.
- Other info: Fixed-term contract from October 2025 to January 2026 with full-time hours.
The predicted salary is between 28500 - 28500 £ per year.
Customer care plays a crucial role in the success of RBG Kew. Offering a 7-day service to a diverse audience encompassing day visitors, event ticket holders and a pool of over 100,000 members, it is central in upholding Kew\’s values and driving its ambitions.Reporting to the Customer Care Team Leader, the Seasonal Customer Support Assistant ensures the delivery of a world-class customer service to visitors across various touchpoints. Mainly an office-based position dealing with telephone and e-mail enquiries, this role also includes occasional outdoor front-of-house duties with face-to-face interactions with visitors. Overall, the position of Seasonal Customer Support Assistant is essential to building and maintain long-term relationships with all who visit RBG Kew.The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people
and the future of all life on Earth.We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.Join us on our journey as protectors of the world\’s plants and fungi.Hours of workFull timeNumber of vacancies3Contract TypeFixed Term (FTA)Contract end dateto 18/01/2026Salary£28,500DirectorateMarketing & Commercial EnterpriseLocationKew Gardens, RichmondClosing Date24/08/2025Documents(PDF, 279.26kb)
(PDF, 216.66kb)More detailsThe role operates on a 7-day rotating shift pattern, covering the hours between 9am to 9pm. Shifts are assigned to either daytime or evening shifts. We are offering 3 full-time contracts of 36 hours per week.The main aim of the role is to support our autumn/winter seasonal events and will be in place from early October 2025 until mid-January 2025, depending on operational needs.Applicants should demonstrate excellent customer service skills with experience dealing with a range of customers and enquiries. Previous experience in a customer service role is essential. We are also looking for applicants with the ability to prioritise effectively, remain calm under pressure, maintain confidence in a dynamic office environment and remain solutions focused. Attention to detail and accuracy in data entry is vital to this role as well as strong IT literacy, as the role involves daily use of multiple systems to communicate with and support our
customers. Familiarity with Microsoft Suite programs and the ability to quickly learn new processes will be valuable assets for success in this position.The salary will be £28,550 per annum pro rata, depending on skills and experience.Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.If you are interested in this position, please submit your application through the online portal, by clicking \”Apply for this job\”.We are committed to equality of opportunity and welcome applications from all sections of the community.
We guarantee to interview all disabled applicants who meet the essential criteria for the post.No agencies please.
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Seasonal Customer Support Assistant employer: Royal Botanic Gardens, Kew
Contact Detail:
Royal Botanic Gardens, Kew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Support Assistant
✨Tip Number 1
Familiarise yourself with RBG Kew's mission and values. Understanding their commitment to plant science and conservation will help you align your responses during interviews, showcasing your passion for their work.
✨Tip Number 2
Prepare for potential scenario-based questions that assess your customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional service.
✨Tip Number 3
Highlight your IT literacy and familiarity with Microsoft Suite in conversations. Since the role involves using multiple systems, demonstrating your ability to quickly learn new processes can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to remain calm under pressure by discussing specific instances where you managed high-stress situations effectively. This will reassure the hiring team of your capability to thrive in a dynamic office environment.
We think you need these skills to ace Seasonal Customer Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Seasonal Customer Support Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Experience: Emphasise your previous customer service roles in your CV and cover letter. Provide specific examples of how you handled customer enquiries, resolved issues, and maintained a positive attitude under pressure.
Showcase IT Skills: Mention your proficiency with Microsoft Suite programs and any other relevant software. If you have experience with data entry or using multiple systems, be sure to include that in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the role but also demonstrates your understanding of RBG Kew's mission. Explain why you are passionate about customer service and how you can contribute to their goals.
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've successfully handled customer enquiries and resolved issues, as this role is all about delivering world-class service.
✨Demonstrate Your Ability to Stay Calm Under Pressure
The Seasonal Customer Support Assistant role can be fast-paced, especially during busy periods. Share instances where you've managed stressful situations effectively, showcasing your ability to prioritise tasks and maintain composure.
✨Familiarise Yourself with RBG Kew's Mission
Understanding the values and mission of RBG Kew will help you connect with the organisation's goals. Research their initiatives on plant conservation and sustainability, and be ready to discuss how you can contribute to these efforts through your role.
✨Prepare for IT Literacy Questions
Since the role involves using multiple systems for communication and data entry, brush up on your IT skills. Be ready to discuss your experience with Microsoft Suite programs and any other relevant software, demonstrating your ability to learn new processes quickly.