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- Tasks: Support and enhance Microsoft Dynamics 365 to improve services across the organisation.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and wellness support.
- Why this job: Make a real impact on plant conservation while developing your IT skills.
- Qualifications: Degree in IT/Computer Science or equivalent experience with Dynamics 365.
- Other info: Work in a dynamic environment with opportunities for continuous learning.
The predicted salary is between 46556 - 53882 £ per year.
Hours of work: Full time
Contract Type: Permanent
Salary: £46,556 - £53,882 per annum, depending on skills and experience [Band E]
Directorate: IT
Location: Kew Gardens, Richmond, Hybrid
Closing Date: 19/04/2026
Join us as an MS Dynamics 365 Service Analyst and help shape the performance, stability and future development of a vital enterprise platform that supports teams right across the organisation. This is a fantastic opportunity to work with a broad Microsoft Dynamics 365 landscape including Finance & Supply Chain Management, Customer Engagement and the Power Platform while partnering with colleagues in Retail, E-Commerce, Marketing, Customer Care, Ticketing, Fundraising, Membership, Finance and Reporting.
Combining hands-on support, continuous improvement, release management and system enhancement, this is a varied and visible role where your expertise will directly improve services, user experience and business performance across the organisation.
Educated to degree level in IT/Computer Science, or with equivalent professional experience, you will bring at least 2-3 years experience supporting either Microsoft Dynamics 365 Finance & Supply Chain Management or Dynamics 365 Customer Engagement applications within a structured IT environment. You will have strong functional troubleshooting, configuration and user support experience, together with a good understanding of end-to-end business processes such as finance, retail, sales, customer service or membership. Exposure to ITIL practices, particularly incident, problem and change management, would also be important.
We are looking for someone who is analytical, proactive and collaborative, with the confidence to manage competing priorities and communicate clearly with both technical and non-technical colleagues. You should be comfortable working with a good degree of autonomy while building strong relationships across teams, suppliers and stakeholders.
Experience across both D365 F&SCM and D365 CE, familiarity with PowerApps and Power Automate, and knowledge of SQL, Azure DevOps, LCS, data integrations or Microsoft functional certifications would all be advantageous.
This role is based at Kew with the option of regular home working, subject to operational requirements.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably.
We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the worlds plants and fungi.
The salary for this position is £46,556 - £53,882 per annum, depending on skills and experience [Band E].
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking Apply. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Locations
MS Dynamics Services Analyst in Richmond, Surrey employer: ROYAL BOTANIC GARDENS KEW
Contact Detail:
ROYAL BOTANIC GARDENS KEW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MS Dynamics Services Analyst in Richmond, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your D365 knowledge. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples to demonstrate how you’ve improved processes or resolved issues in past positions. This will highlight your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Kew Gardens.
We think you need these skills to ace MS Dynamics Services Analyst in Richmond, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MS Dynamics Services Analyst role. Highlight your experience with Microsoft Dynamics 365, especially in Finance & Supply Chain Management and Customer Engagement. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your analytical and collaborative skills – we love that!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have with ITIL practices, troubleshooting, and user support. We’re keen on seeing how you’ve tackled challenges in previous roles!
Apply Through Our Website: Don’t forget to submit your application through our online portal! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ROYAL BOTANIC GARDENS KEW
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially the Finance & Supply Chain Management and Customer Engagement applications. Be ready to discuss specific features and how they can improve business processes, as this will show your expertise and understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, particularly in a structured IT environment. Highlight your functional troubleshooting experience and how you've contributed to system enhancements or user support, as this will demonstrate your analytical and proactive approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical colleagues. Being able to convey your ideas clearly will showcase your collaborative nature and ability to build strong relationships across teams.
✨Familiarise Yourself with ITIL Practices
Since exposure to ITIL practices is important for this role, make sure you understand incident, problem, and change management. Be prepared to discuss how these practices can be applied in the context of Microsoft Dynamics 365, which will highlight your readiness for the position.