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- Tasks: Deliver exceptional customer experiences in various guest-facing roles.
- Company: Leading hotel management company in Ossett with a focus on hospitality.
- Benefits: Career development opportunities, fully funded apprenticeships, and discounts on hotel stays.
- Why this job: Join a dynamic team and make guests feel welcome every day.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Full training provided and great opportunities for career growth.
The predicted salary is between 988 - 1219 £ per month.
A leading hotel management company in Ossett is seeking Guest Service Assistants to deliver exceptional customer experiences. You will work in various guest-facing areas, receiving full training in roles such as reception and food service.
Ideal candidates enjoy hospitality, possess strong communication skills, and are proactive. The position offers opportunities for career development, including fully funded apprenticeships and discounts on hotel stays and retailers.
Guest Services Specialist - Hospitality in Ossett employer: ROYAL BOTANIC GARDENS KEW
Contact Detail:
ROYAL BOTANIC GARDENS KEW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Specialist - Hospitality in Ossett
✨Tip Number 1
Get to know the company! Research the hotel management company and its values. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer experiences, try role-playing common guest scenarios with a friend. It’ll help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info and even a foot in the door!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about joining our team and ready to dive into the hospitality world.
We think you need these skills to ace Guest Services Specialist - Hospitality in Ossett
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences you've had in customer service or how you enjoy making people feel welcome. We want to see that you're genuinely excited about the role.
Highlight Your Communication Skills: Strong communication is key in this role, so make sure to showcase your skills in your application. Use clear and friendly language, and if you have examples of times you've effectively communicated with guests or team members, include those!
Be Proactive in Your Approach: We’re looking for candidates who take initiative, so don’t hesitate to mention any proactive steps you've taken in previous roles. Whether it’s suggesting improvements or going the extra mile for a guest, we want to hear about it!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s super easy, and you’ll be one step closer to joining our fantastic team in Ossett!
How to prepare for a job interview at ROYAL BOTANIC GARDENS KEW
✨Know the Company
Before your interview, do a bit of research on the hotel management company. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Guest Services Specialist, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to connect with guests and provide exceptional service.
✨Be Proactive in Your Responses
Employ a proactive approach when answering questions. Instead of just responding to what’s asked, think about how you can add value to the conversation. For instance, if asked about handling difficult guests, share a specific situation where you turned a negative experience into a positive one.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career development, or what a typical day looks like for a Guest Services Specialist. This shows that you’re engaged and serious about the role, plus it gives you valuable insights into the company culture.
