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For Companies At a Glance
- Tasks: Support the Visitor Centre, deliver exceptional customer service, and promote membership sales.
- Company: Join the vibrant team at Wakehurst, a stunning botanical garden.
- Benefits: Flexible hours, generous leave, wellbeing support, and free entry to national museums.
- Other info: Great opportunity for personal growth and learning in a beautiful setting.
- Why this job: Be part of an exciting environment and make visitors' experiences unforgettable.
- Qualifications: Customer service experience and a friendly attitude are essential.
The predicted salary is between 26119 - 26119 £ per year.
This is an exciting opportunity to join the team at Wakehurst. Working within the front of house team, you will support the efficient running of the Visitor Centre operation on a day-to-day basis, delivering exceptional customer service and ensuring high standards of presentation are met. The role has a particular focus on membership sales and answering visitor questions at the point of entry to Wakehurst.
Responsibilities
- Support the day‑to‑day operation of the Visitor Centre front of house.
- Deliver exceptional customer service and provide information and advice to visitors.
- Promote and sell membership products to visitors.
Qualifications
- 10 hours per week, alternating Thursday‑Friday and Saturday‑Sunday.
- Customer service or retail background.
- Previous experience working in a similar environment, providing a warm and friendly welcome.
- Experience with membership products an advantage.
Salary & Benefits
- Salary: £26,119 per annum (pro‑rata) (Grade 1A).
- Benefits include continuous learning opportunities, generous annual leave entitlement, flexible working, Employee Assistance Programme, wellbeing support such as cycle‑to‑work scheme and discounted gym membership, competitive pension, employee discount scheme and free entry to a wide range of national museums and galleries, as well as access to our beautiful gardens at Kew and Wakehurst.
Application
Interviews will take place on Thursday 4 June at the Visitor Centre Wakehurst. If you are interested in this position, please submit your application through the online portal.
Equal Opportunity
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
Visitor Experience Assistant in London employer: Royal Botanic Gardens, Kew
Contact Detail:
Royal Botanic Gardens, Kew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant in London
✨Tip Number 1
Get to know Wakehurst! Before your interview, do a bit of research about the place. Familiarise yourself with their mission and values, and think about how you can contribute to delivering exceptional customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with visitors, try role-playing common scenarios with friends or family. This will help you feel more confident when answering questions and promoting membership products.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent Wakehurst in a professional manner.
✨Tip Number 4
Apply through our website! We want to see your application come through our online portal. It’s the best way to ensure it gets noticed, and you’ll be one step closer to joining the team at Wakehurst!
We think you need these skills to ace Visitor Experience Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and what makes you a great fit for the Visitor Experience Assistant role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have in customer service or retail, and mention how you can contribute to the efficient running of the Visitor Centre at Wakehurst.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re the right person for the job!
Apply Through Our Website: Don’t forget to submit your application through our online portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Know Your Stuff
Familiarise yourself with Wakehurst and its offerings. Understand the Visitor Centre's role in enhancing visitor experiences and be ready to discuss how you can contribute to that. Research their membership products too, as you'll need to promote them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you went above and beyond for a customer, as this will demonstrate your ability to create a warm and friendly welcome.
✨Practice Common Interview Questions
Anticipate questions related to handling visitor inquiries and promoting membership sales. Practising your responses will help you feel more confident and articulate during the interview. Consider role-playing with a friend to simulate the experience.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional yet welcoming atmosphere of the Visitor Centre. This shows that you take the opportunity seriously and are ready to represent Wakehurst well.