At a Glance
- Tasks: Provide exceptional customer service in a friendly retail environment.
- Company: Join the Royal Botanic Gardens, Kew - a UNESCO World Heritage Site.
- Benefits: Flexible hours, generous leave, employee discounts, and access to beautiful gardens.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a mission to protect plants and fungi for future generations.
- Qualifications: Experience in fast-paced retail and strong customer service skills required.
As a Retail Sales Assistant you will be working across our retail locations and pop up shops within a friendly and motivated team, proactively providing our customers with exceptional and genuine service ensuring they have a memorable experience at Kew.
There are multiple hours within the 5 places available - 2 x 14hrs, 2 x 21hrs, and 1 x 28hrs
Kew Retail has five part-time permanent posts available, two 14 hours per week, two 21 hours per week, and one 28 hours per week. Weekend working is required as part of these roles.
Candidates will have experience of working in a fast paced Retail or Customer facing environment and be able to demonstrate strong customer service skills.
They will be experienced in achieving targets and KPIs and working alongside colleagues and Managers to maximise the revenue generated for Kew.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world's plants and fungi.
The salary for this position is£26,119 per annum (pro rata) (Grade 1A)
- opportunities for continuous learning
- a generous annual leave entitlement
- flexible working to help you maintain a healthy work-life balance
- an Employee Assistance Programme
- cycle to work scheme
- discounted gym membership
- a competitive pension
- an employee discount scheme
- free entry into a wide range of national museums and galleries
- access to our own beautiful gardens at Kew and Wakehurst
At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.
No agencies please.
#J-18808-LjbffrRetail Sales Assistant in London employer: Royal Botanic Gardens, Kew
The Royal Botanic Gardens, Kew is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about digital product development. With a focus on employee growth and a competitive benefits package, you will have the opportunity to lead a talented team in creating impactful digital services that enhance user experience while contributing to Kew's ambitious Digital Strategy. Located in a world-renowned botanical garden, this role offers a unique environment where your work can truly make a difference.
Contact Details:
Royal Botanic Gardens, Kew Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Royal Botanic Gardens, Kew, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Royal Botanic Gardens, Kew that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Royal Botanic Gardens, Kew will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Royal Botanic Gardens, Kew and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Royal Botanic Gardens, Kew, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Royal Botanic Gardens, Kew!
