E-commerce content assistant in London

The E-commerce Content Assistant plays a key role in supporting the growth and success of Kew's online shop. Working closely with the buying team and wider Retail & E-commerce team, the role is responsible for maintaining high-quality product content, supporting online merchandising activities, coordinating photography and creative assets, and contributing to the delivery of outstanding customer experience. The postholder will help ensure products are accurately presented, commercially optimised, and launched on time, while supporting initiatives to drive online sales contributing to the organisation’s wider mission of plant and fungal science, conservation, and education.

Kew E-commerce is a fast-growing operation; the ideal candidate will be used to working in a fast-paced environment with a small team, able to work proactively and contribute to the success of the business.

• Experience supporting E-commerce or Digital function.
• Experience using content management systems (CMS) or e-commerce platforms.
• Experience of product set up and content enrichment.
• Strong IT skills in Microsoft Office applications and digital media.
• Excellent service delivery approach.
• Strong written communication skills and ability to produce SEO-focused content.
• Graphic design and image editing skills, including experience with Adobe Photoshop.
• Ability to manage multiple priorities and work on deadlines.

• Experience working in an E-commerce heritage function.
• Experience with product photography or photoshoot coordination.
• Experience using Google Analytics or e-commerce reporting tools.
• Understanding retail stock management and inventory processes.

Interviews are due to take place w/c 27 July. This role is based at Kew with the option of regular home working, subject to operational requirements. The salary for this position is £26,817 (pro rata) (Grade 2).

Our benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working, an Employee Assistance Programme, and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, and access to our own beautiful gardens at Kew and Wakehurst.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone. Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.

No agencies please.