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- Tasks: Lead operations for engaging learning experiences and events at Wakehurst.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and wellness support.
- Why this job: Make a real impact in protecting plants and fungi while inspiring others.
- Qualifications: Experience in operational management and strong leadership skills required.
- Other info: Work in a unique natural setting with excellent career development opportunities.
The predicted salary is between 46500 - 46800 £ per year.
At Wakehurst, Kew’s wild botanic garden in Sussex we have an exciting opportunity for an experienced operations manager to join our newly formed Learning and Public Engagement (LPE) team. Reporting to the Head of LPE, this role will help to deliver our mission by ensuring that our inspiring and informative learning experiences and events run smoothly from booking and ticketing through to staffing and delivery.
Responsibilities
- Lead the smooth running of Learning and Public Engagement operations at Wakehurst for a wide range of audiences.
- Develop and manage efficient systems including ticketing and CRM processes, staffing, logistics and compliance.
- Collaborate with colleagues across Wakehurst to shape cohesive, high-quality programmes supported by data, teamwork and well-managed resources.
- Ensure operational excellence, people leadership and enabling impactful experiences in a unique natural setting.
Requirements / Qualifications
- Extensive experience in operational management within customer-facing environments.
- Strong track record of implementing and using ticketing and CRM systems.
- Confident in leading teams and improving processes through robust data analysis.
- Ability to balance multiple priorities, budgets and project strands with meticulous attention to detail and a proactive, solutions-focused mindset.
Location
This role is based at Wakehurst with the option of regular home working, subject to operational requirements.
Salary & Benefits
The salary for this position is £46,556 per annum (pro rata) [Band E]. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
How to Apply
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
Equality and inclusion: We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
Learning and Public Engagement Operations Manager employer: ROYAL BOTANIC GARDENS KEW
Contact Detail:
ROYAL BOTANIC GARDENS KEW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Public Engagement Operations Manager
✨Tip Number 1
Get to know the organisation! Research Wakehurst and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities listed in the job description. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Learning and Public Engagement Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Learning and Public Engagement role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; tell us about specific achievements in operational management, especially in customer-facing environments. We want to see how you've made a difference in your past roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences without getting lost in lengthy paragraphs.
Apply Through Our Website: Remember to submit your application through our online portal. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ROYAL BOTANIC GARDENS KEW
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Learning and Public Engagement Operations Manager role. Familiarise yourself with ticketing and CRM systems, as well as operational management in customer-facing environments. This will help you demonstrate your expertise and how you can contribute to the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and improved processes in previous roles. Be ready to discuss specific situations where your leadership made a difference, especially in managing multiple priorities and ensuring operational excellence.
✨Data-Driven Decision Making
Since the role involves using data to shape programmes, come prepared with examples of how you've used data analysis to inform decisions in past positions. Highlight any tools or methods you’ve employed to track performance and improve operations.
✨Emphasise Collaboration
This position requires working closely with colleagues across Wakehurst. Think of instances where you've collaborated effectively with others to achieve a common goal. Be ready to discuss how you can foster teamwork and create cohesive programmes that enhance learning experiences.
