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- Tasks: Assist customers with inquiries and maintain high service standards in a dynamic environment.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Why this job: Make a difference in conservation while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and proficiency in Microsoft Office required.
- Other info: Opportunities for continuous learning and access to beautiful gardens.
The predicted salary is between 29692 - 29692 £ per year.
About the role
Applicants should demonstrate excellent customer service and administrative skills with experience dealing with a variety of customers and topics. The role includes a shift pattern across 7 days a week and work hours are typically between 9am and 5:15pm, although hours outside of this may sometimes be required depending on seasonal events needing support.
Key responsibilities
- Deal with a variety of customers and topics.
- Prioritise tasks effectively in a dynamic environment.
- Maintain confidence and remain proactive and solutions focused.
- Handle data entry across multiple systems with high accuracy.
Requirements
- Previous experience in a customer service/customer-facing role.
- Experience with ticketing systems, membership services or financial processes.
- Excellent customer service and administrative skills.
- Proficient in Microsoft Office and capable of quickly learning new systems and processes.
About RBG Kew
The Royal Botanic Gardens, Kew is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. We offer a 7‑day service to a diverse audience comprising day visitors, event ticket holders and a pool of over 100,000 members. Our mission is to understand and protect plants and fungi for the well‑being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably.
Salary and Benefits
Salary: £29,692 (pro rata) per annum [Band B]. Benefits include opportunities for continuous learning, a generous annual leave entitlement, flexible working, an Employee Assistance Programme, wellbeing support such as cycle‑to‑work scheme, discounted gym membership, a competitive pension, an employee discount scheme and free entry into national museums and galleries, as well as access to Kew and Wakehurst gardens.
Equal Opportunity
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
Customer Support Assistant in Hampshire employer: ROYAL BOTANIC GARDENS KEW
Contact Detail:
ROYAL BOTANIC GARDENS KEW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant in Hampshire
✨Tip Number 1
Get to know the company! Research RBG Kew and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different customer situations, especially in a dynamic environment. Being able to demonstrate your problem-solving skills on the spot can really impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process or what the team is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at RBG Kew. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Support Assistant in Hampshire
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service roles. We want to see how you've dealt with different customers and topics, so share specific examples that showcase your skills!
Be Organised and Proactive: In your application, demonstrate how you prioritise tasks effectively in a dynamic environment. We love candidates who can stay confident and solutions-focused, so give us a glimpse of your organisational skills!
Get Familiar with Tech: Since the role involves handling data entry across multiple systems, mention your proficiency in Microsoft Office and any experience with ticketing systems. If you're quick at learning new processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t miss out!
How to prepare for a job interview at ROYAL BOTANIC GARDENS KEW
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult customers or resolved issues in the past. This will show that you can maintain confidence and remain proactive, just like the role requires.
✨Familiarise Yourself with Ticketing Systems
Since experience with ticketing systems is a must, take some time to research common platforms used in customer support. If you’ve used any similar systems before, be prepared to discuss how you navigated them and what you learned. This will demonstrate your ability to quickly learn new processes.
✨Show Off Your Administrative Skills
The role involves data entry across multiple systems, so highlight your administrative skills during the interview. Bring examples of how you've maintained accuracy in previous roles, and be ready to discuss your proficiency in Microsoft Office. This will reassure them that you can handle the tasks effectively.
✨Be Ready for Dynamic Scenarios
Expect questions about prioritising tasks in a fast-paced environment. Think of times when you had to juggle multiple responsibilities and how you managed your time. Showing that you can adapt and thrive in a dynamic setting will make you stand out as a candidate.