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- Tasks: Lead a team to create unforgettable guest experiences and elevate service standards.
- Company: Join Kew Green Hotels, a rapidly expanding global hotel company.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Make a real impact on guest satisfaction and inspire your team.
- Qualifications: Strong leadership skills and a passion for exceptional service.
- Other info: Inclusive workplace with support for personal growth and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
The role of Guest Service Manager is at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based at our Holiday Inn Stoke on Trent hotel in Stoke on Trent, ST5 4DL.
Guest Service Managers duties include:
- Orchestrating the seamless operation of our guest services
- Collaborating with various departments to elevate our service levels
- Constantly innovating to exceed guest expectations
- Handling guest requests with precision and promptness
- Proactively seeking new ways to enhance the guest journey
- Setting the standard for service excellence
Beyond that, you will inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you will foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions or contact us if you have any questions. We are committed to supporting any adjustments you may need.
Next steps: A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager.
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. What unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
Guest Services Manager employer: Royal Botanic Gardens, Kew
Contact Detail:
Royal Botanic Gardens, Kew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Get to know the hotel and its values before your interview. Research Kew Green Hotels and understand what makes them tick. This way, you can show how your passion for guest service aligns with their mission.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to leadership and guest experience. We want you to be ready to showcase your skills and how you can elevate the guest journey.
✨Tip Number 3
Don’t forget to prepare some questions for the team! Asking about their approach to service excellence or how they foster a positive culture shows your genuine interest in the role and the company.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the perks we offer.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Passion for Guest Services: When writing your application, let your enthusiasm for creating unforgettable guest experiences shine through. We want to see how you can elevate service levels and inspire a team to deliver excellence.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Guest Services Manager role. We love seeing how your skills can directly contribute to our mission of exceeding guest expectations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see how you fit into our team!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Kew-Team!
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Know the Company Inside Out
Before your interview, take some time to research Kew Green Hotels and their values. Understand their commitment to service excellence and how they create unforgettable guest experiences. This knowledge will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need strong leadership skills. Prepare examples from your past experiences where you've successfully led a team or improved service levels. Be ready to discuss how you inspire and empower others to achieve excellence.
✨Demonstrate Your Service Orientation
Highlight your passion for enhancing the guest experience during the interview. Share specific instances where you've gone above and beyond to meet guest needs. This will show that you have the service-oriented attitude they're looking for.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, opportunities for career development, or how they measure service excellence. This shows your genuine interest in the role and the company.
