At a Glance
- Tasks: Lead the Visitor Experience team and drive sales at Wakehurst Visitor Centre.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and wellness support.
- Other info: Be part of a diverse team committed to protecting our planet.
- Why this job: Make a real impact in conservation while developing your leadership skills.
- Qualifications: Experience in retail or visitor attractions and strong customer service skills.
The Wakehurst Visitor Experience team is recruiting a Deputy Visitor Centre Manager – Maternity Cover, to support the Visitor Admission and Retail operation within the Wakehurst Visitor Centre. The role is based at Wakehurst and is a key role in delivering sales, admission and membership targets whilst supporting and leading the Visitor Experience Assistant team. This role is a fixed-term posting (9-12 months) to cover a period of maternity leave. The role is for 30 hours per week, worked over 4 days. Weekend working is essential in this role, the working pattern being Tuesday, Wednesday, Thursday and Sunday. Hours of work will vary depending on seasonal opening hours and event programming.
We are looking for someone with experience of leading a team in a fast-paced Retail and/or Visitor Attraction environment. You will demonstrate exceptional customer service and have strong administrative and communication skills. Known for your can-do attitude, you will be able to manage conflicting priorities and work using your own initiative, achieving tasks to the highest standard and achieving results in line with KPI targets.
Working alongside the Visitor Experience Assistant Team, you will be able to demonstrate effective & collaborative team management/leadership skills, to support and encourage the VEA team to develop and perform using positive motivation and addressing any performance issues promptly.
The salary for this position is £29,451 per annum (pro rata) [Grade 3]. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone. Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew.
Deputy Visitor Centre Manager - Maternity Cover in East Grinstead employer: Royal Botanic Gardens, Kew
The Royal Botanic Gardens, Kew is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about digital product development. With a focus on employee growth and a competitive benefits package, you will have the opportunity to lead a talented team in creating impactful digital services that enhance user experience while contributing to Kew's ambitious Digital Strategy. Located in a world-renowned botanical garden, this role offers a unique environment where your work can truly make a difference.
Contact Details:
Royal Botanic Gardens, Kew Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Visitor Centre Manager - Maternity Cover in East Grinstead
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Deputy Visitor Centre Manager - Maternity Cover in East Grinstead
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Royal Botanic Gardens, Kew. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
