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- Tasks: Provide top-notch customer support and manage diverse inquiries in a dynamic environment.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site and leading plant science institute.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and wellness support.
- Why this job: Make a difference in conservation while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and proficiency in Microsoft Office required.
- Other info: Be part of a mission to protect plants and fungi for future generations.
The predicted salary is between 29692 - 29692 £ per year.
About the role
Applicants should demonstrate excellent customer service and administrative skills with experience dealing with a variety of customers and topics. The role includes a shift pattern across 7 days a week and work hours are typically between 9am and 5:15pm, although hours outside of this may sometimes be required depending on seasonal events needing support.
Key responsibilities
- Deal with a variety of customers and topics.
- Prioritise tasks effectively in a dynamic environment.
- Maintain confidence and remain proactive and solutions focused.
- Handle data entry across multiple systems with high accuracy.
Requirements
- Previous experience in a customer service/customer-facing role.
- Experience with ticketing systems, membership services or financial processes.
- Excellent customer service and administrative skills.
- Proficient in Microsoft Office and capable of quickly learning new systems and processes.
About RBG Kew
The Royal Botanic Gardens, Kew is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. We offer a 7‑day service to a diverse audience comprising day visitors, event ticket holders and a pool of over 100,000 members. Our mission is to understand and protect plants and fungi for the well‑being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Salary and Benefits
Salary: £29,692 (pro rata) per annum [Band B]. Benefits include opportunities for continuous learning, a generous annual leave entitlement, flexible working, an Employee Assistance Programme, wellbeing support such as cycle‑to‑work scheme, discounted gym membership, a competitive pension, an employee discount scheme and free entry into national museums and galleries, as well as access to Kew and Wakehurst gardens.
Equal Opportunity
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
Customer Support Assistant employer: ROYAL BOTANIC GARDENS KEW
Contact Detail:
ROYAL BOTANIC GARDENS KEW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Get to know the company! Research RBG Kew and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different customer situations, especially in a dynamic environment. Being able to demonstrate your problem-solving skills on the spot can really impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process or what the team is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at RBG Kew. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service roles. We want to see how you've dealt with different customers and topics, so share specific examples that showcase your skills!
Be Organised and Proactive: In a dynamic environment like ours, prioritising tasks is key. Let us know how you manage your time and stay proactive when faced with challenges. A little insight into your organisational skills can go a long way!
Get Familiar with Our Systems: We use various systems for data entry and customer management. If you have experience with ticketing systems or similar software, mention it! If not, show us your willingness to learn new processes quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at ROYAL BOTANIC GARDENS KEW
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled various customer situations in the past. This will show that you understand the importance of excellent service and can adapt to different scenarios.
✨Familiarise Yourself with Ticketing Systems
Since experience with ticketing systems is a requirement, make sure you know the basics of how they work. If you’ve used any specific systems before, be prepared to discuss them. If not, do a bit of research on common ticketing software to demonstrate your willingness to learn.
✨Show Off Your Administrative Skills
Highlight your administrative skills during the interview. Be ready to talk about your experience with data entry and how you ensure accuracy across multiple systems. Mention any tools or software you’re proficient in, especially Microsoft Office, as this is crucial for the role.
✨Demonstrate Your Proactive Attitude
Employers love candidates who are proactive and solutions-focused. Think of examples where you took the initiative to solve a problem or improve a process. This will help convey your ability to thrive in a dynamic environment, which is key for this role.