At a Glance
- Tasks: Engage visitors with artistic installations and provide guidance on their experience.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and discounts on gyms and museums.
- Other info: Opportunities for part-time or zero hours roles available.
- Why this job: Be part of a mission to protect plants while working outdoors in a vibrant environment.
- Qualifications: Outgoing personality with customer service experience and great communication skills.
The predicted salary is between 26234 - 26234 £ per year.
Are you looking for an exciting challenge? If you’re a people person and love art and the outdoors, this could be the perfect role for you. Kew’s Creative Programmes are looking to recruit a team of outgoing and friendly Ambassadors who will help our visitors engage with the new programmes at Kew.
Working within the Visitor Operations Team, you will be responsible for welcoming visitors to the artistic Installations that have been specially commissioned for the programmes. You will also help visitors understand the best way to interact with the Installations, undertaking some queue management and providing guidance on the best way to experience them.
Your primary duties are to encourage visitors to interact with the Installations by providing a warm and outgoing welcome. You will also be responsible for handling visitor queries about the Installations or the Gardens in general. Finally, you will need to confidently and respectfully inform visitors on the appropriate way to engage with the Installations, and monitor their behaviour to ensure the safety of visitors and the Installations.
You will have an outgoing, friendly manner, and have experience working in a customer facing role, ideally at a visitor attraction. Great communication skills are a must, as is the ability to be self motivated and confident. Due to Kew’s nature as an outdoor site, this role will be based outdoors, in a range of weather conditions. It can involve long periods of standing and the ability to ride a bicycle will prove to be useful when travelling between the different installations across the gardens.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.
Creative Programmes Ambassador employer: Royal Botanic Gardens, Kew
The Royal Botanic Gardens, Kew is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about digital product development. With a focus on employee growth and a competitive benefits package, you will have the opportunity to lead a talented team in creating impactful digital services that enhance user experience while contributing to Kew's ambitious Digital Strategy. Located in a world-renowned botanical garden, this role offers a unique environment where your work can truly make a difference.
Contact Details:
Royal Botanic Gardens, Kew Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Creative Programmes Ambassador
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Royal Botanic Gardens, Kew and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Royal Botanic Gardens, Kew and let us see your personality shine through!
We think you need these skills to ace Creative Programmes Ambassador
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Royal Botanic Gardens, Kew.
Get Familiar with Our Brand:Before applying, take some time to learn about Royal Botanic Gardens, Kew and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Royal Botanic Gardens, Kew.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Royal Botanic Gardens, Kew will surely appreciate.
