At a Glance
- Tasks: Lead operations for engaging learning experiences and events at Wakehurst.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and wellness support.
- Other info: Work in a unique natural setting with excellent career development opportunities.
- Why this job: Make a real impact in protecting plants and fungi while inspiring others.
- Qualifications: Experience in operational management and strong leadership skills required.
The predicted salary is between 46556 - 65178 £ per year.
At Wakehurst, Kew's wild botanic garden in Sussex we have an exciting opportunity for an experienced operations manager to join our newly formed Learning and Public Engagement (LPE) team. Reporting to the Head of LPE, this role will help to deliver our mission by ensuring that our inspiring and informative learning experiences and events run smoothly from booking and ticketing through to staffing and delivery.
Responsibilities
- Lead the smooth running of Learning and Public Engagement operations at Wakehurst for a wide range of audiences.
- Develop and manage efficient systems including ticketing and CRM processes, staffing, logistics and compliance.
- Collaborate with colleagues across Wakehurst to shape cohesive, high-quality programmes supported by data, teamwork and well-managed resources.
- Ensure operational excellence, people leadership and enabling impactful experiences in a unique natural setting.
Requirements / Qualifications
- Extensive experience in operational management within customer-facing environments.
- Strong track record of implementing and using ticketing and CRM systems.
- Confident in leading teams and improving processes through robust data analysis.
- Ability to balance multiple priorities, budgets and project strands with meticulous attention to detail and a proactive, solutions-focused mindset.
Location
This role is based at Wakehurst with the option of regular home working, subject to operational requirements.
Salary & Benefits
The salary for this position is £46,556 per annum (pro rata) [Band E]. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
How to Apply
If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job".
Equality and inclusion: We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
Learning and Public Engagement Operations Manager in Burgess Hill employer: Royal Botanic Gardens, Kew
At Wakehurst, Kew's wild botanic garden in Sussex, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is reflected in our continuous learning opportunities and generous benefits, including flexible working arrangements and wellbeing support, all set against the backdrop of our stunning natural environment. Join us in making a meaningful impact on the future of plant conservation while enjoying a fulfilling career in a unique and inspiring setting.
Contact Details:
Royal Botanic Gardens, Kew Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Public Engagement Operations Manager in Burgess Hill
✨Tip Number 1
Get to know the organisation! Research Wakehurst and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities listed in the job description. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Learning and Public Engagement Operations Manager in Burgess Hill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational management, especially in customer-facing environments. We want to see how your skills align with the role of Learning and Public Engagement Operations Manager!
Showcase Your Systems Knowledge:Since this role involves ticketing and CRM systems, be sure to mention any relevant experience you have with these tools. We love seeing candidates who can demonstrate their ability to manage efficient systems and processes.
Highlight Team Collaboration:Collaboration is key in this role, so share examples of how you've worked with teams to deliver high-quality programmes. We’re all about teamwork at StudySmarter, and we want to know how you contribute to a cohesive working environment.
Apply Through Our Website:Don’t forget to submit your application through our online portal! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Wakehurst.
How to prepare for a job interview at Royal Botanic Gardens, Kew
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Learning and Public Engagement Operations Manager role. Familiarise yourself with operational management, ticketing systems, and CRM processes. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead teams and improve processes. Think about times when you’ve successfully managed multiple priorities or budgets, and be ready to discuss how you achieved operational excellence in previous roles.
✨Data-Driven Decision Making
Since the role involves using data to shape programmes, come prepared with examples of how you've used data analysis to inform decisions in past positions. Highlight any specific tools or methods you’ve employed to enhance operational efficiency.
✨Engage with Their Mission
Research Wakehurst and its mission to protect plants and fungi. Be ready to discuss how your values align with theirs and how you can contribute to their goals. Showing genuine interest in their work will set you apart from other candidates.
