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- Tasks: Manage operations for engaging learning experiences and events at Wakehurst.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and continuous learning opportunities.
- Why this job: Make a real impact connecting people with nature in a stunning setting.
- Qualifications: Experience in operational management and ticketing systems is essential.
- Other info: Work in a dynamic environment with a focus on sustainability and community.
The predicted salary is between 24000 - 36000 £ per year.
Part time hours per week: 28.80
Contract: Fixed term 24 months from start date
At Wakehurst, Kew’s wild botanic garden in Sussex we have an exciting opportunity for an experienced operations manager to join our newly formed Learning and Public Engagement (LPE) team. Reporting to the Head of LPE, this role will help to deliver our mission by ensuring that our inspiring and informative learning experiences and events run smoothly from booking and ticketing through to staffing and delivery.
Our ideal candidate is an operations and ticketing expert with a passion for public engagement which connects people with nature. In this new role, you’ll lead the smooth running of Learning and Public Engagement operations at Wakehurst for a wide range of audiences. You will evolve and manage efficient systems including ticketing and CRM processes, staffing, logistics and compliance. Working closely with colleagues across Wakehurst, you’ll help shape cohesive, high-quality programmes supported by strong data, great teamwork and well-managed resources. If you’re motivated by operational excellence, people leadership and enabling impactful experiences in a unique natural setting, we’d love to hear from you.
You’ll bring extensive experience in operational management within customer-facing environments, with a strong track record of implementing and using ticketing and CRM systems. You’ll be confident leading teams and improving processes through robust data analysis. Skilled at balancing multiple priorities, budgets and project strands, you’ll combine meticulous attention to detail with a proactive, solutions-focused mindset.
Interviews are due to take place w/c 9 March. This role is based at Wakehurst with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Learning and Public Engagement Operations Manager employer: ROYAL BOTANIC GARDENS/KEW GARDENS
Contact Detail:
ROYAL BOTANIC GARDENS/KEW GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Public Engagement Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its mission. Understand their values and how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about their work.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your skills and experiences effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at Wakehurst.
We think you need these skills to ace Learning and Public Engagement Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational management and ticketing systems. We want to see how your skills align with our mission at Wakehurst!
Show Your Passion: Let your enthusiasm for public engagement and connecting people with nature shine through. We love candidates who are genuinely excited about making a difference in the natural world!
Be Detail-Oriented: Since this role requires meticulous attention to detail, ensure your application is free from typos and clearly structured. A well-organised application reflects your ability to manage operations effectively.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at ROYAL BOTANIC GARDENS/KEW GARDENS
✨Know Your Operations Inside Out
Make sure you brush up on your operational management skills, especially in ticketing and CRM systems. Be ready to discuss specific examples of how you've improved processes in previous roles, as this will show your expertise and passion for public engagement.
✨Showcase Your Team Leadership Skills
Prepare to talk about your experience leading teams and how you foster collaboration. Think of a time when you successfully managed a diverse group to achieve a common goal, as this will highlight your people leadership abilities.
✨Be Data-Driven
Since the role involves robust data analysis, come prepared with examples of how you've used data to inform decisions or improve operations. This will demonstrate your analytical mindset and ability to balance multiple priorities effectively.
✨Connect with Nature
As the role is centred around connecting people with nature, share your personal passion for the environment. Whether it's through volunteering, hobbies, or past work experiences, showing genuine enthusiasm for the mission can set you apart from other candidates.
