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- Tasks: Manage operations for engaging learning experiences and events at Wakehurst.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and wellness support.
- Why this job: Make a real impact connecting people with nature in a stunning setting.
- Qualifications: Experience in operations management and ticketing systems required.
- Other info: Opportunities for continuous learning and career growth await you.
The predicted salary is between 1300 - 1600 £ per month.
Part time hours per week: 28.80
Contract: Fixed term 24 months from start date
At Wakehurst, Kew’s wild botanic garden in Sussex, we have an exciting opportunity for an experienced operations manager to join our newly formed Learning and Public Engagement (LPE) team. Reporting to the Head of LPE, this role will help to deliver our mission by ensuring that our inspiring and informative learning experiences and events run smoothly from booking and ticketing through to staffing and delivery.
Our ideal candidate is an operations and ticketing expert with a passion for public engagement which connects people with nature. In this new role, you’ll lead the smooth running of Learning and Public Engagement operations at Wakehurst for a wide range of audiences. You will evolve and manage efficient systems including ticketing and CRM processes, staffing, logistics and compliance. Working closely with colleagues across Wakehurst, you’ll help shape cohesive, high-quality programmes supported by strong data, great teamwork and well-managed resources.
If you’re motivated by operational excellence, people leadership and enabling impactful experiences in a unique natural setting, we’d love to hear from you.
You’ll bring extensive experience in operational management within customer-facing environments, with a strong track record of implementing and using ticketing and CRM systems. You’ll be confident leading teams and improving processes through robust data analysis. Skilled at balancing multiple priorities, budgets and project strands, you’ll combine meticulous attention to detail with a proactive, solutions-focused mindset.
Interviews are due to take place w/c 9 March. This role is based at Wakehurst with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please.
Learning and Public Engagement Operations Manager in Haywards Heath employer: ROYAL BOTANIC GARDENS/KEW GARDENS
Contact Detail:
ROYAL BOTANIC GARDENS/KEW GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Public Engagement Operations Manager in Haywards Heath
✨Tip Number 1
Get to know the company inside out! Research Wakehurst and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your foot in the door when it comes to interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the operational management and public engagement aspects of the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Learning and Public Engagement Operations Manager in Haywards Heath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational management and ticketing systems. We want to see how your skills align with our mission at Wakehurst!
Show Your Passion: Don’t just list your qualifications; let us know why you’re passionate about public engagement and connecting people with nature. A personal touch can really make your application stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Wakehurst!
How to prepare for a job interview at ROYAL BOTANIC GARDENS/KEW GARDENS
✨Know Your Operations Inside Out
Make sure you’re well-versed in operational management, especially in customer-facing environments. Brush up on your knowledge of ticketing and CRM systems, as these will be crucial for the role. Be ready to discuss specific examples of how you've implemented or improved these systems in past positions.
✨Show Your Passion for Public Engagement
This role is all about connecting people with nature, so let your enthusiasm shine through! Prepare to share experiences where you’ve successfully engaged audiences or led impactful programmes. Highlight any creative ideas you have for enhancing public engagement at Wakehurst.
✨Demonstrate Team Leadership Skills
As a potential leader, it’s important to showcase your ability to manage and motivate teams. Think of examples where you’ve led a team through challenges or improved processes. Be prepared to discuss your leadership style and how you foster collaboration among colleagues.
✨Be Data-Driven and Solutions-Focused
The ideal candidate needs to balance multiple priorities while maintaining attention to detail. Prepare to talk about how you’ve used data analysis to drive decisions and improve operations. Bring examples of how you’ve tackled problems proactively and what solutions you implemented.
