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- Tasks: Coordinate group ticketing and ensure a smooth visitor experience at Kew Gardens.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site dedicated to plant science and conservation.
- Benefits: Enjoy flexible working, generous leave, wellness support, and free entry to national museums.
- Why this job: Be part of a mission to protect nature while delivering exceptional customer service in a vibrant environment.
- Qualifications: Experience in ticketing, especially with groups, and a proactive, customer-focused attitude are essential.
- Other info: This full-time role offers home working options and is based at the stunning Kew Gardens.
The predicted salary is between 28800 - 43200 £ per year.
Kew Gardens is a leading visitor attraction, welcoming millions of visitors a year. This new role is vital in ensuring a seamless experience for our groups, from ticket purchase to entry. You will be part of the Visitor Operations Team which comprises commercial and visitor facing functions, driving revenue for Kew through admissions and events and delivering a world-class experience for visitors to the Gardens.
We are looking for someone with proven experience in ticketing, preferably with groups within a visitor attraction or cultural institution. Responsibilities include:
- Group allocations
- Booking procedures
- Payments
- Coach slots bookings
- Ticketing for commercial events
Assisting in the development and implementation of ticketing policies and procedures will also be a core part of the role. We are excited to see individuals who have a proactive and customer-focused approach to problem-solving.
The successful candidate will be responsible for supporting ticketing operations both online and in person, providing excellent customer service and supporting event setups and sales. You will embody excellence in system and people management. You will be a team player who can manage conflicting priorities and work on your own initiative.
This is a full-time permanent position based at Kew Gardens, with the option of regular home working, subject to operational requirements.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as a cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post.
Groups and Ticketing Coordinator employer: ROYAL BOTANIC GARDENS/KEW GARDENS
Contact Detail:
ROYAL BOTANIC GARDENS/KEW GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups and Ticketing Coordinator
✨Tip Number 1
Familiarise yourself with Kew Gardens and its ticketing system. Understanding how they manage group bookings and the specific challenges they face will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of Kew Gardens, especially those in visitor operations or ticketing roles. They can provide valuable insights into the company culture and expectations for the Groups and Ticketing Coordinator position.
✨Tip Number 3
Prepare examples of how you've successfully managed group bookings or events in previous roles. Highlight your customer service skills and any proactive problem-solving experiences that align with the job requirements.
✨Tip Number 4
Stay updated on trends in visitor attractions and ticketing technologies. Being knowledgeable about the latest tools and practices can set you apart as a candidate who is ready to contribute to Kew's mission from day one.
We think you need these skills to ace Groups and Ticketing Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing and group management within visitor attractions or cultural institutions. Use specific examples to demonstrate your skills in customer service and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the mission of Kew Gardens. Mention your proactive approach and how you can contribute to enhancing the visitor experience through effective ticketing operations.
Highlight Relevant Skills: In your application, emphasise skills such as system management, customer service excellence, and the ability to manage conflicting priorities. These are crucial for the Groups and Ticketing Coordinator role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at ROYAL BOTANIC GARDENS/KEW GARDENS
✨Know Your Ticketing Systems
Familiarise yourself with various ticketing systems and software that are commonly used in visitor attractions. Be prepared to discuss your experience with these systems and how you can leverage them to enhance the ticketing process at Kew Gardens.
✨Demonstrate Customer Service Skills
Since this role is heavily focused on customer interaction, think of examples where you've provided excellent customer service. Highlight your proactive approach to problem-solving and how you handle difficult situations with grace.
✨Understand Group Dynamics
Research the unique needs of group bookings within visitor attractions. Be ready to discuss how you would manage group allocations and ensure a seamless experience from ticket purchase to entry, showcasing your understanding of the importance of this role.
✨Showcase Teamwork and Initiative
Prepare to share examples of how you've successfully worked as part of a team while also taking the initiative when required. This role requires balancing conflicting priorities, so demonstrating your ability to manage both will be key.
