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- Tasks: Coordinate group ticketing and ensure a smooth visitor experience at Kew Gardens.
- Company: Join Kew Gardens, a UNESCO World Heritage Site dedicated to plant science and conservation.
- Benefits: Enjoy flexible working, generous leave, wellness support, and discounts on gyms and museums.
- Why this job: Be part of a mission to protect nature while delivering exceptional customer service.
- Qualifications: Experience in ticketing, especially with groups, is preferred; a proactive attitude is essential.
- Other info: Full-time role with home working options; interviews start 21st April.
The predicted salary is between 30000 - 42000 £ per year.
Kew Gardens is a leading visitor attraction, welcoming millions of visitors a year. This new role is vital in ensuring a seamless experience for our groups, from ticket purchase to entry. You will be part of the Visitor Operations Team which comprises commercial and visitor-facing functions, driving revenue for Kew through admissions and events and delivering a world-class experience for visitors to the Gardens.
We are looking for someone with proven experience in ticketing, preferably with groups within a visitor attraction or cultural institution. Responsibilities include:
- Group allocations
- Booking procedures
- Payments
- Coach slot bookings
- Ticketing for commercial events
Assisting in the development and implementation of ticketing policies and procedures will also be a core part of the role. We are excited to see individuals who have a proactive and customer-focused approach to problem-solving. The successful candidate will be responsible for supporting ticketing operations both online and in person, providing excellent customer service and supporting event setups and sales.
You will embody excellence in system and people management. You will be a team player who can manage conflicting priorities and work on your own initiative. Interviews are due to take place the week commencing 21st April. This is a full-time permanent position. It is based at Kew Gardens, with the option of regular home working, subject to operational requirements.
About Us: The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all, and managed sustainably.
We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi!
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme, and other wellbeing support such as a cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme, and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post. No agencies please.
Groups and Ticketing Coordinator employer: ROYAL BOTANIC GARDENS/KEW GARDENS
Contact Detail:
ROYAL BOTANIC GARDENS/KEW GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups and Ticketing Coordinator
✨Tip Number 1
Familiarise yourself with Kew Gardens and its ticketing system. Understanding their current processes and any recent changes can give you an edge in discussions during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully handled group bookings or resolved issues in previous roles. This will demonstrate your proactive approach to problem-solving.
✨Tip Number 3
Network with current or former employees of Kew Gardens, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to discuss your experience with ticketing policies and procedures. Prepare to share how you've contributed to improving these processes in past roles, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Groups and Ticketing Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing and group management within visitor attractions or cultural institutions. Use specific examples to demonstrate your skills in customer service and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the mission of Kew Gardens. Mention how your proactive approach aligns with their goals and provide examples of how you've successfully managed conflicting priorities in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as system management, customer service excellence, and teamwork. Mention any experience you have with ticketing policies and procedures, as this is a core part of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Groups and Ticketing Coordinator position.
How to prepare for a job interview at ROYAL BOTANIC GARDENS/KEW GARDENS
✨Know Your Ticketing Basics
Familiarise yourself with the ticketing processes specific to visitor attractions. Understand group allocations, booking procedures, and payment methods, as these are crucial for the role.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your proactive approach to problem-solving, especially in high-pressure situations.
✨Demonstrate Teamwork and Initiative
Be ready to discuss instances where you've successfully worked as part of a team while also taking the initiative. This role requires balancing conflicting priorities, so showcasing your adaptability is key.
✨Research Kew Gardens
Learn about Kew Gardens' mission and values. Understanding their commitment to plant science and sustainability will help you align your answers with their goals during the interview.
