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- Tasks: Lead a dynamic team to enhance visitor experiences and achieve sales targets.
- Company: Join the Royal Botanic Gardens, Kew, a UNESCO World Heritage Site.
- Benefits: Enjoy flexible working, generous leave, and wellness support.
- Why this job: Make a real impact in a role that combines leadership with a love for nature.
- Qualifications: Experience in retail or visitor attractions and strong customer service skills.
- Other info: Be part of a mission to protect plants and fungi for future generations.
The predicted salary is between 1300 - 1600 £ per month.
The Wakehurst Visitor Experience team is recruiting a Deputy Visitor Experience Manager to support the Visitor Admission and Retail operation within the Wakehurst Visitor Centre. The role is based at Wakehurst and is a key role in delivering sales, admission and membership targets whilst supporting and leading the Visitor Experience Assistant team.
This part-time permanent post is for 30 hours per week, worked over 4 days. Weekend working is required in this role, the working pattern being Tuesday, Wednesday, Thursday and Sunday.
We are looking for someone with experience of leading a team in a fast-paced Retail and/or Visitor Attraction environment. You will demonstrate exceptional customer service and have strong administrative and communication skills. Known for your can-do attitude, you will be able to manage conflicting priorities and work using your own initiative, achieving tasks to the highest standard and achieving results in line with KPI targets.
Working alongside the Visitor Experience Assistant Team, you will be able to demonstrate effective and collaborative team management/leadership skills, to support and encourage the VEA team to develop and perform using positive motivation and addressing any performance issues promptly.
Interviews are due to take place during w/c 2 February.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably.
We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking “Apply”. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.
Deputy Visitor Experience Manager in England employer: ROYAL BOTANIC GARDENS/KEW GARDENS
Contact Detail:
ROYAL BOTANIC GARDENS/KEW GARDENS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Visitor Experience Manager in England
✨Tip Number 1
Get to know the Wakehurst Visitor Experience team! Research their values and mission, and think about how your experience aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about delivering exceptional experiences, be ready to share examples of how you've handled challenging situations in the past.
✨Tip Number 3
Show off your leadership skills! Prepare to discuss how you've motivated teams in fast-paced environments. Think of specific instances where you’ve turned performance issues into success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wakehurst team.
We think you need these skills to ace Deputy Visitor Experience Manager in England
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let your enthusiasm for visitor experience shine through! Share specific examples of how you've created memorable experiences in previous roles, especially in retail or visitor attractions.
Highlight Your Leadership Skills: We want to see how you’ve led teams in fast-paced environments. Be sure to mention any relevant experiences where you motivated your team, tackled performance issues, or achieved targets together.
Tailor Your Application: Make sure your application speaks directly to the job description. Use keywords from the posting, like 'customer service', 'administrative skills', and 'KPI targets' to show that you’re a perfect fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our online portal! It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity at Wakehurst.
How to prepare for a job interview at ROYAL BOTANIC GARDENS/KEW GARDENS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deputy Visitor Experience Manager. Familiarise yourself with the Wakehurst Visitor Centre's mission and values, and think about how your experience aligns with their goals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've motivated a team or resolved conflicts. Highlight your can-do attitude and how you’ve successfully managed priorities in a fast-paced environment.
✨Customer Service is Key
Exceptional customer service is crucial for this role. Be ready to share stories that demonstrate your commitment to providing excellent service. Think about times when you went above and beyond for a customer or how you handled difficult situations effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the role is right for you. Consider asking about the team dynamics, how success is measured in the role, or what challenges the Visitor Experience team is currently facing.
