At a Glance
- Tasks: Lead daily operations at Wakehurst, ensuring a seamless visitor experience.
- Company: Join the team at Kew's stunning wild botanic garden in Sussex.
- Benefits: Part-time hours with a focus on work-life balance and professional growth.
- Other info: Opportunity for continuous improvement and collaboration in a vibrant environment.
- Why this job: Make a real impact on visitor experiences in a unique natural setting.
- Qualifications: Experience in managing operations at visitor attractions or cultural sites.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity to join the team at Wakehurst, Kew's wild botanic garden in Sussex, as Visitor Operations Manager. At a time of growing ambition and increasing visitor demand, you'll lead the day-to-day operation of one of the South East's most distinctive visitor destinations—championing a visitor-first culture and owning the end-to-end visitor journey to ensure every visit feels seamless, welcoming and memorable for a diverse range of audiences.
As the site's operational lead, you'll coordinate teams, resolve challenges in real time and ensure activity across the site lands with clarity and confidence as part of a single, joined-up operation. Bringing pace, collaboration and calm leadership, you'll deliver exceptional experiences on the ground while supporting strong commercial performance and driving continuous improvement across teams.
An Enhanced DBS Check is required for this role.
Part-time hours per week: 28.80
Contract start date: Provisionally 1 September 2026
You will have significant experience leading operations within a complex visitor attraction, cultural site, or multi-use destination, with a proven ability to deliver excellent visitor experiences through effective team leadership, operational management, risk control, budget oversight, and continuous service improvement.
Visitor Operations Manager in Eastbourne employer: ROYAL BOTANIC GARDENS/KEW GARDENS
Wakehurst offers a vibrant and inclusive work environment where your contributions directly enhance the visitor experience at one of the South East's premier botanical gardens. With a strong focus on professional development, you will have opportunities to grow your skills in operational management while being part of a passionate team dedicated to delivering memorable experiences for diverse audiences. Located in the stunning Sussex countryside, Wakehurst not only provides a unique workplace but also promotes a healthy work-life balance amidst beautiful natural surroundings.
Contact Details:
ROYAL BOTANIC GARDENS/KEW GARDENS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Operations Manager in Eastbourne
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We think you need these skills to ace Visitor Operations Manager in Eastbourne
Some tips for your application 🫡
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Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at ROYAL BOTANIC GARDENS/KEW GARDENS get a sense of who you are beyond your experience!
How to prepare for a job interview at ROYAL BOTANIC GARDENS/KEW GARDENS
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✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
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