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- Tasks: Manage events and ensure smooth operations at the historic Windsor Guildhall.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and diverse community.
- Benefits: Enjoy 32 days annual leave, a pension scheme, and exclusive discounts.
- Other info: Flexible hours with evening and weekend shifts; great for those who love dynamic environments.
- Why this job: Be part of a unique venue and create memorable experiences for visitors.
- Qualifications: Experience in hospitality or customer service and strong communication skills.
The predicted salary is between 30193 - 34104 £ per year.
We have an exciting opportunity for a Guildhall Duty Officer to join us! This is a permanent role based at the historic Windsor Guildhall, working primarily on site. The role involves regular evening and weekend working, reflecting the busy events programme hosted at the Guildhall. The salary for this role is £30,193 - £34,104 per annum.
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is one of the most dynamic and diverse boroughs in the country. With world‑class cultural and tourism attractions, including Windsor Castle, the borough plays host to local, national and international events throughout the year. Windsor Guildhall is a unique historic venue in the borough, welcoming visitors, councillors, wedding couples, community groups and dignitaries. We pride ourselves on delivering a first‑class experience to everyone who walks through our doors.
The Role
As Guildhall Duty Officer, you’ll play a key part in the day‑to‑day operation of the Guildhall, supporting both the Guildhall Museum and the wide range of events held in the building. Reporting to the Service Lead for Economic Growth, you will act as a key holder for the venue and oversee casual staff and volunteers while on duty. This is a varied, hands‑on role suited to someone who enjoys working with people, solving problems on the spot and ensuring events run smoothly from start to finish.
Your Role Will Involve:
- Opening and closing the Guildhall and acting as Duty Officer during museum opening hours and events
- Supporting the planning, set‑up and clear‑down of weddings, meetings, dinners and civic events
- Supervising casual staff and volunteers while on shift
- Providing excellent customer service to museum visitors and event guests
- Assisting with bookings administration, including responding to enquiries, invoicing and ordering
- Helping to ensure the safety, security and smooth operation of this busy historic venue
What We Are Looking For:
- Experience in hospitality, events or customer service
- Strong communication skills and the ability to deal confidently with visitors and colleagues
- Good literacy and numeracy skills, with confidence using computer‑based systems
- An organised and flexible approach, with the ability to respond calmly when plans change
- A team‑focused attitude and pride in delivering excellent service
A full driving licence is required, and the role includes working evenings and weekends on a regular basis. A basic DBS check will be required.
What We Offer:
- 32 days annual leave
- Local Government Pension Scheme, including life cover
- Employee Assistance Programme offering confidential support and advice
- Instant Reward Scheme
- Give As You Earn scheme
- Access to discounts with hundreds of retailers, leisure providers and travel companies
RBWM is committed to creating a welcoming and inclusive workplace. We encourage applications from people of all backgrounds and experiences, as we believe diversity strengthens our organisation. If you have a disability, are a current or former member of the armed forces, or have been part of the care system up to the age of 25, you will be guaranteed an interview if you meet the minimum requirements of the role.
Guildhall Duty Officer in Windsor employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guildhall Duty Officer in Windsor
✨Tip Number 1
Get to know the Windsor Guildhall! Familiarise yourself with its history and events. This will not only impress during interviews but also help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings at the Guildhall. Meeting people in person can give you an edge and might even lead to insider tips about the job.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled tricky situations in the past. The more you can demonstrate your problem-solving abilities, the better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RBWM team and contributing to the amazing experiences at the Guildhall.
We think you need these skills to ace Guildhall Duty Officer in Windsor
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let us see your enthusiasm for events and customer service. Share any relevant experiences that highlight your love for working in dynamic environments like the Guildhall.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with what we’re looking for in a Guildhall Duty Officer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Windsor Guildhall.
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know the Venue Inside Out
Before your interview, take some time to research Windsor Guildhall. Familiarise yourself with its history, key events, and the types of services it offers. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guildhall Duty Officer, excellent customer service is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved issues effectively. This will demonstrate your ability to handle the diverse range of visitors and events.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a last-minute change during an event or dealing with a difficult visitor. Think through potential scenarios and how you would respond calmly and effectively.
✨Highlight Your Teamwork Experience
This role involves supervising casual staff and volunteers, so be prepared to discuss your teamwork experience. Share stories that illustrate your ability to lead, support, and collaborate with others to ensure smooth operations during busy events.