At a Glance
- Tasks: Deliver excellent customer service and support library activities in the Windsor community.
- Company: Join the Royal Borough of Windsor and Maidenhead's dedicated library team.
- Benefits: Enjoy 32 days annual leave and a competitive salary.
- Other info: Flexible work across various library locations with opportunities to engage local groups.
- Why this job: Make a real difference in your community while sharing your love for books.
- Qualifications: Strong digital skills and a passion for helping others.
The predicted salary is between 25706 - 27306 £ per year.
This is a permanent role based at Windsor Library but with a requirement to cover all libraries. The salary is £25,706 - £27,306 per annum (£12,853 - £13,653 pro rata).
About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The library service takes pride in its exceptional team of dedicated professionals who are passionate about providing quality library services to the community. This is an excellent opportunity for an enthusiastic Library Advisor to join our Library and Resident Contact (Face to Face) team.
The role: As part of the wider Library and Resident Services Team you will have a key role in delivering day to day library service at RBWM libraries. Your role will involve:
- Delivering excellent customer service to library customers
- Dealing with enquiries including council customer services and general community signposting and support services
- Working with partners
- Facilitating the use of library spaces by other organisations to deliver support services whilst generating income
- Assisting customers with digital support
What we are looking for: We are looking for someone who is well connected within the Windsor community, with an excellent understanding of local groups, organisations and events. You will use your networks and local knowledge to shape engaging library activities and help attract new audiences into the library.
- A love of books and reading
- An understanding of the value of the public library service to communities and individuals
- Excellent digital skills and the ability to show people how to use a variety of digital devices
- You will need to be able to work at any location in the Borough and to do physical work such as carrying boxes of books, pushing loaded book trolleys and being on your feet walking between floors and across the library for extended periods of time
- Someone who loves helping people
What we offer: 32 days annual leave plus
Windsor Library Adviser in Thatcham employer: Royal Borough of Windsor and Maidenhead
The Royal Borough of Windsor and Maidenhead is an exceptional employer, offering a dynamic work environment that values leadership and innovation in public service. With a commitment to employee well-being, the council provides generous benefits such as 32 days of annual leave and a robust Local Government Pension scheme, alongside opportunities for professional growth within a supportive team culture. This hybrid role not only allows for flexibility but also places you at the heart of community development, making it a truly rewarding position.
Contact Details:
Royal Borough of Windsor and Maidenhead Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Windsor Library Adviser in Thatcham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Borough of Windsor and Maidenhead. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Borough of Windsor and Maidenhead before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Windsor Library Adviser in Thatcham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Borough of Windsor and Maidenhead:Your cover letter is your chance to shine! Tell us why you want to work at Royal Borough of Windsor and Maidenhead specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Borough of Windsor and Maidenhead!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
