At a Glance
- Tasks: Be the first point of contact for Property Services and support customer enquiries.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: Enjoy 32 days annual leave, a generous pension scheme, and employee discounts.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25706 - 27306 £ per year.
This is a full-time, permanent office-based role with a salary of £25,706 - £27,306 per annum.
About us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
The Role
Reporting to the Compliance & Contracts Officer, the Property Services Customer Support Officer will act as the first point of contact for Property Services, supporting the delivery of an efficient and customer focused helpdesk function across the corporate estate. The role will provide operational and administrative support across repairs, maintenance and compliance activities, helping to ensure that service requests, reactive issues and contractor activities are managed effectively and in line with service standards.
Your role will involve:
- Acting as a first point of contact for Property Services enquiries, responding to customers, contractors and stakeholders professionally and efficiently.
- Logging, monitoring and updating reactive repairs, maintenance and compliance requests through service management systems.
- Supporting the coordination of contractor attendance, access arrangements and follow-up actions across the corporate estate.
- Maintaining accurate records, trackers and operational information to support service delivery and performance monitoring.
- Providing general administrative and customer support across the wider Property Services and Facilities teams.
What we are looking for:
- Experience working within a customer service, helpdesk, administrative or operational support environment.
- Strong communication and interpersonal skills with the ability to deal professionally with a wide range of customers, contractors and stakeholders.
- Good organisational skills with the ability to manage competing priorities and maintain accurate records.
- Experience using Microsoft Office systems and the ability to learn and use service specific databases and management systems.
- A proactive and flexible approach with the ability to work effectively both independently and as part of a team.
What we offer:
- 32 days annual leave.
- A fully office based role within a collaborative operational team environment, supporting both Property Services and Front of House service delivery.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: 16 – 18 June 2026.
If you wish to discuss this position informally, please contact Emma Hawkins, Compliance & Contracts Manager on emma.hawkins@rbwm.gov.uk.
Property Services Customer Support Officer in Thatcham employer: Royal Borough of Windsor and Maidenhead
The Royal Borough of Windsor and Maidenhead (RBWM) is an exceptional employer, offering a collaborative and inclusive work environment that values creativity and innovation. With generous benefits such as 32 days of annual leave, a robust Local Government Pension scheme, and access to various employee discounts, RBWM is committed to supporting the professional growth and well-being of its staff. Located in a culturally rich area with proximity to London, employees enjoy a meaningful role in serving the community while being part of a dedicated team focused on delivering quality services.
Contact Details:
Royal Borough of Windsor and Maidenhead Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Customer Support Officer in Thatcham
✨Tip Number 1
Get to know the company! Research RBWM and its values. Understanding their mission and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers and contractors, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or priorities. This will demonstrate your ability to handle the demands of the Property Services Customer Support Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the RBWM team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Property Services Customer Support Officer in Thatcham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role. We want to see how your skills in customer service and administration can shine through!
Show Off Your Communication Skills:Since this role involves interacting with a variety of stakeholders, it’s crucial to demonstrate your strong communication abilities. Use clear and professional language in your application to reflect this.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks effectively. Be sure to mention any experience you have with managing priorities and maintaining accurate records in your application.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Property Services Customer Support Officer. Familiarise yourself with the key tasks like logging repairs and coordinating contractor attendance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your strong communication skills and how you can maintain professionalism under pressure.
✨Be Organised
The job requires good organisational skills, so come prepared to discuss how you manage competing priorities. You might want to share specific tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face in the role, or how success is measured. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
