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- Tasks: Support Sport and Leisure services with admin and technical tasks, customer interactions, and service monitoring.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant area known for its culture and innovation.
- Benefits: Enjoy 32 days annual leave, flexible hybrid working, and a generous pension scheme.
- Why this job: Be part of a dynamic team improving community services while gaining valuable experience in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office required.
- Other info: Guaranteed interview for diverse candidates meeting minimum requirements.
The predicted salary is between 24000 - 28000 £ per year.
This role will report into the Sport & Leisure Contract Manager, supporting all aspects of Sport and Leisure services in an administrative and technical support capacity, including customer, business, internal, contractor and member contact via telephone and digital channels including complaints, service requests and service escalations.
Your role will involve:
Providing high quality, administrative and technical support.
Supporting and advising on business systems and customer relationship management.
Monitoring operations of all the services systems.
Providing a point of contact for sport and leisure service issues.
Promoting a positive image of the service, working with our service providers.
Supporting marketing and promotional activity requirements.
Working collaboratively with a range of colleagues and stakeholders.
Assist in developing procedures for the service.
This is an excellent opportunity for an enthusiastic Sport & Leisure Support Officer to join our team delivering neighbourhood services., Experience in a customer services environment.
Ability to work flexibly, with minimal supervision in a highly pressurised environment.
Ability to work as part of a multi-disciplinary team.
A proactive approach to meeting the needs of customers.
Ability to gather information and produce accurate records of findings and observations.
Excellent verbal and written communications skills.
Excellent use of ICT for delivery of modern working practices, using MS Office packages.
The ability to prioritise and organise a varying workload.
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
RBWM recently awarded a 15-year contract to Leisure Focus Trust to manage and improve its six leisure centres, starting this spring. This award is part of the council\’s new Sport and Leisure Strategy and includes upgrades to facilities like gyms, soft play areas, and sports courts. Additionally, a separate project is underway to upgrade Windsor Leisure Centre with energy-saving measures, funded by a £6.3 million Public Sector Decarbonisation Scheme grant.
This is a full-time, permanent role with hybrid working, and a salary of £28,193 to £32,104 per annum., 32 days annual leave.
Flexible working including a hybrid working pattern for a better work-life balance.
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the offices.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities\’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interviews week commencing 6th October 2025
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Sport & Leisure Support Officer employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sport & Leisure Support Officer
✨Tip Number 1
Familiarise yourself with the Sport & Leisure services offered by the Royal Borough of Windsor and Maidenhead. Understanding their current projects, like the upgrades to leisure centres, will help you speak knowledgeably about how you can contribute to their goals during the interview.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've effectively handled complaints or service requests in previous roles. This will demonstrate your proactive approach and ability to work under pressure, which are key for this position.
✨Tip Number 3
Highlight your ICT skills, particularly with MS Office packages. Be ready to discuss how you've used technology to improve processes or enhance customer interactions, as this role involves supporting business systems and customer relationship management.
✨Tip Number 4
Prepare to discuss your collaborative experiences with multi-disciplinary teams. Think of specific instances where you worked with various stakeholders to achieve a common goal, as this role requires strong teamwork and communication skills.
We think you need these skills to ace Sport & Leisure Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills that align with the job description, such as communication, organisation, and technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency in ICT and MS Office packages, as well as your ability to work under pressure and as part of a team. Use bullet points for clarity and impact.
Showcase Your Proactive Approach: Demonstrate your proactive approach to customer service and problem-solving in your application. Provide examples of how you've successfully handled complaints or service requests in the past.
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved complaints or improved customer satisfaction.
✨Demonstrate Your Technical Proficiency
The job requires excellent ICT skills, particularly with MS Office. Be ready to talk about your experience with these tools and how you've used them to enhance your work efficiency in past roles.
✨Emphasise Your Teamwork Abilities
This position involves working collaboratively with various stakeholders. Share examples of how you've effectively worked within a team, especially in high-pressure situations, to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to service requests or escalations and how you would handle them. This will demonstrate your proactive approach and ability to prioritise tasks.
