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- Tasks: Support Sport & Leisure services with admin and technical tasks, ensuring smooth operations.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant community with rich cultural heritage.
- Benefits: Enjoy 32 days annual leave, flexible hybrid working, and discounts on gym memberships.
- Why this job: Be part of a dynamic team making a positive impact in the community while developing your skills.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office required.
- Other info: Guaranteed interview for diverse candidates meeting minimum requirements; interviews start 6th October 2025.
The predicted salary is between 24154 - 28883 £ per year.
We have an exciting opportunity for a Sport & Leisure Support Officer to join us!
This is a full-time, permanent role with hybrid working, and a salary of £28,193 to £32,104 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovativeareas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
RBWM recently awarded a 15-year contract to Leisure Focus Trust to manage and improve its six leisure centres, starting this spring.This award is part of the council\’s newSport and Leisure Strategyand includes upgrades to facilities like gyms, soft play areas, and sports courts.Additionally, a separate project is underway to upgrade Windsor Leisure Centre with energy-saving measures, funded by a £6.3 millionPublic Sector Decarbonisation Schemegrant.
This is an excellent opportunity for an enthusiastic Sport & Leisure Support Officer to join our team delivering neighbourhood services.
The Role:
This role will report into the Sport & Leisure Contract Manager,supportingall aspects of Sport and Leisure services in an administrative and technical support capacity, including customer, business, internal, contractor and member contact via telephone and digital channels including complaints, service requests and service escalations.
Your role will involve:
- Providing high quality, administrative and technical support.
- Supporting and advising on business systems and customer relationship management.
- Monitoring operations of all the services systems.
- Providing a point of contact for sport and leisure service issues.
- Promoting a positive image of the service, working with our service providers.
- Supporting marketing and promotional activity requirements.
- Working collaboratively with a range of colleagues and stakeholders.
- Assist in developing procedures for the service.
What we are looking for:
- Experience in a customer services environment.
- Ability to work flexibly, with minimal supervision in a highly pressurised environment.
- Ability to work as part of a multi-disciplinary team.
- A proactive approach to meeting the needs of customers.
- Ability to gather information and produce accurate records of findings and observations.
- Excellent verbal and written communications skills.
- Excellent use of ICT for delivery of modern working practices, using MS Office packages.
- The ability to prioritise and organise a varying workload.
What we offer:
- 32 days annual leave.
- Flexible working including a hybrid working pattern for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
- RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
- If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interviews week commencing 6th October 2025
If you wish to discuss this position informally, please contact Michael Shepherd onMichael.Shepherd@RBWM.gov.uk
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Sport & Leisure Support Officer employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sport & Leisure Support Officer
✨Tip Number 1
Familiarise yourself with the Royal Borough of Windsor and Maidenhead's Sport and Leisure Strategy. Understanding their goals and recent initiatives, like the upgrades to leisure centres, will help you demonstrate your enthusiasm and alignment with their vision during discussions.
✨Tip Number 2
Network with current or former employees of RBWM or those in similar roles. Engaging with them can provide valuable insights into the work culture and expectations, which you can leverage to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service experience by thinking of specific examples where you've successfully handled complaints or service requests. This will highlight your proactive approach and ability to thrive in a pressurised environment, which is crucial for this role.
✨Tip Number 4
Demonstrate your ICT skills by being ready to discuss how you've used technology to improve processes or enhance customer interactions in previous roles. Highlighting your proficiency with MS Office packages will show that you're equipped for modern working practices.
We think you need these skills to ace Sport & Leisure Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Sport & Leisure Support Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, administrative support, and any technical skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to work under pressure and as part of a team.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight specific experiences that showcase your proactive approach and excellent communication skills. Make sure to mention your familiarity with ICT and MS Office packages.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Research the Organisation
Before your interview, take some time to learn about the Royal Borough of Windsor and Maidenhead. Understand their values, recent projects like the Sport and Leisure Strategy, and how they engage with the community. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Since the role requires experience in a customer services environment, prepare examples that showcase your ability to handle customer inquiries, complaints, and service requests effectively. Highlight any specific situations where you went above and beyond to meet customer needs.
✨Showcase Your Teamwork Abilities
The position involves working as part of a multi-disciplinary team. Be ready to discuss your experiences collaborating with others, how you contribute to team dynamics, and any challenges you've faced in a team setting. Emphasise your proactive approach to supporting colleagues.
✨Prepare for Technical Questions
Given the administrative and technical support aspects of the role, brush up on your ICT skills, particularly with MS Office packages. Be prepared to discuss how you've used technology to improve processes or manage workloads in previous roles.
