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- Tasks: Join our team to manage Business Rates and Council Tax efficiently.
- Company: The Royal Borough of Windsor and Maidenhead is a vibrant council in Berkshire, close to London.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Be part of a supportive team making a real impact in the community.
- Qualifications: Experience with Business Rates or Council Tax systems is essential.
- Other info: Guaranteed interview for diverse candidates meeting minimum requirements.
The predicted salary is between 28193 - 32104 £ per year.
We are looking for an experienced and enthusiastic Revenues Officer to join our successful team to work on Business Rates
This is a full-time, permanent role with hybrid working, and a salary of £28,193 – £32,104 per annum.
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council is a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.
RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Revenues Officer who specialises in Business Rates to join our Revenues and Benefits team.
The Role
Working in our Revenues Team, you will report to a Senior Revenues Officer and the Revenues Team Leader.
Your Role Will Involve
- Working within a team dealing with all aspects relating to the accurate and prompt processing of work associated with Business Rates and Council Tax, from the creation of properties or accounts in the databases to the recovery and enforcement of Business Rate and Council Tax arrears.
- Ensuring that matters relating to Business Rates and Council Tax are dealt with promptly, balancing the need to support the delivery of a personalised service to businesses and residents with the need to protect the council\’s financial interests
- Being able to communicate effectively and courteously with members of the public and other council departments in writing, by phone, or in person
What We Are Looking For
- You will have experience of administering Business Rates and/or Council Tax accounts.
- You will have experience of a business rates/council tax system, preferably the Capita Academy System
- You will be able to produce clear and concise written communication.
- You will have the ability to meet challenging deadlines
- You will be able to undertake repetitive and high volume of tasks whilst maintaining attention to detail and accuracy.
- You will be able to work both as part of a team and also on own with minimal supervision.
What We Offer
- 32 days annual leave
- Flexible working including the opportunity to be predominantly home-based for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Interviews will take place during the week commencing 21st July or the week commencing 28th July.
If you wish to discuss this position informally, please contact Elaine Henderson, Revenues Service Lead on elaine.henderson@rbwm.gov.uk or Catherine Palmer, Revenues Team Leader on catherine.palmer@rbwm.gov.uk to arrange a call. #J-18808-Ljbffr
Revenues Officer - Business Rates employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer - Business Rates
✨Tip Number 1
Familiarise yourself with the Capita Academy System, as experience with this software is preferred. If you haven't used it before, consider looking for online tutorials or resources to get a basic understanding of its functionalities.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since you'll be interacting with the public and other departments, practice clear and concise communication to ensure you can convey information effectively.
✨Tip Number 3
Prepare for potential questions about how you handle high volumes of work and tight deadlines. Think of specific examples from your past experiences that demonstrate your ability to maintain accuracy under pressure.
✨Tip Number 4
Research the Royal Borough of Windsor and Maidenhead to understand their values and community initiatives. This knowledge will help you align your answers during the interview and show your genuine interest in the role and the organisation.
We think you need these skills to ace Revenues Officer - Business Rates
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Revenues Officer position. Tailor your application to highlight your relevant experience in administering Business Rates and Council Tax accounts.
Highlight Relevant Experience: Make sure to emphasise your experience with business rates or council tax systems, particularly if you have used the Capita Academy System. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples of your written communication skills. Mention any experience you have in dealing with the public or other departments, and how you maintained professionalism in those interactions.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Ensure that there are no spelling or grammatical errors, as attention to detail is essential for this position.
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Business Rates Basics
Make sure you brush up on your knowledge of Business Rates and Council Tax. Understand the key processes involved, especially if you're familiar with systems like the Capita Academy System. This will show your expertise and readiness for the role.
✨Demonstrate Communication Skills
Since the role involves communicating with the public and other departments, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or provided excellent customer service.
✨Showcase Your Attention to Detail
Given the nature of the work, attention to detail is crucial. Be ready to discuss how you maintain accuracy while handling high volumes of tasks. You might want to share specific instances where your attention to detail made a difference.
✨Prepare for Teamwork Questions
As the role requires both teamwork and independent work, think of examples that highlight your ability to collaborate effectively. Be prepared to discuss how you contribute to a team environment and also how you manage tasks independently.
