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For Companies At a Glance
- Tasks: Join our team to manage Council Tax and Business Rates with accuracy and efficiency.
- Company: The Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in your community while enjoying a great work-life balance.
- Qualifications: Experience in Council Tax processing and strong communication skills are essential.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 28193 - 32104 £ per year.
About us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
The Role
We are looking for an experienced and enthusiastic Revenues Officer to join our successful team to work on Council Tax and Business Rates. This is a full‑time, permanent role with hybrid working and a salary of £28,193 - £32,104 per annum.
Responsibilities
- Work within the Revenues Team, reporting to a Senior Revenues Officer and the Revenues Team Leader.
- Accurately and promptly process all aspects of Council Tax and Business Rates, from the creation of properties or accounts in the databases to the recovery and enforcement of Council Tax and Business Rate arrears.
- Ensure that matters relating to Council Tax and Business Rates are dealt with promptly, balancing the need to support the delivery of a personalised service to residents with the need to protect the council’s financial interests.
- Communicate effectively and courteously with members of the public and other council departments in writing, by phone, or in person.
What we are looking for
- Experience of the processing work involved in administering Council Tax accounts, as a Council Tax or Revenues Officer.
- Good knowledge of a council tax system, preferably the MRI Academy System.
- Ability to produce clear and concise written communication.
- Ability to meet challenging deadlines.
- Capacity to undertake repetitive and high‑volume processing tasks that are particular to Council Tax whilst maintaining attention to detail and accuracy.
- Capability to work both as part of a team and also on your own with minimal supervision.
What we offer
- 32 days annual leave.
- Flexible working, including the opportunity to be predominantly home‑based for a better work‑life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
Equal Opportunities
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates
Interviews will take place during the week commencing 9th or 16th March.
Contact
To discuss this position informally, please contact Elaine Henderson, Revenues Service Lead on elaine.henderson@rbwm.gov.uk or Catherine Palmer, Revenues Team Leader on catherine.palmer@rbwm.gov.uk to arrange a call.
Revenues Officer employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Get to know the team! Before your interview, reach out to current employees or even the contacts listed in the job description. A friendly chat can give you insights into the team culture and what they value most.
✨Tip Number 2
Show off your skills! Prepare examples of how you've successfully managed Council Tax accounts or similar tasks. Use specific numbers or outcomes to demonstrate your impact – it makes a stronger case for you!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on articulating your experience clearly and confidently, especially around high-volume processing tasks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team at RBWM. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience with Council Tax and Business Rates processing. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your writing reflects that – it’s a key part of the job!
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention how your skills and experiences match what we’re looking for in a Revenues Officer. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Business Rates. Familiarise yourself with the MRI Academy System if you can, as it’s a big plus. Being able to discuss specific processes or challenges you've faced in previous roles will show that you're not just knowledgeable but also experienced.
✨Showcase Your Communication Skills
Since the role involves communicating with the public and other departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled difficult conversations or resolved issues in the past. This will demonstrate your ability to maintain professionalism and courtesy under pressure.
✨Demonstrate Attention to Detail
Given the nature of the job, attention to detail is crucial. Bring examples of how you've successfully managed high-volume processing tasks while ensuring accuracy. You might even want to mention any systems or methods you use to keep track of details in your work.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, the council's goals, or the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
