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- Tasks: Join our team to manage Council Tax and Business Rates efficiently.
- Company: Royal Borough of Windsor and Maidenhead, a vibrant council with a strong community focus.
- Benefits: 32 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in your community while enjoying a great work-life balance.
- Qualifications: Experience with Council Tax or Business Rates and strong communication skills.
- Other info: Inclusive workplace that values diversity and offers excellent career growth.
The predicted salary is between 28193 - 32104 £ per year.
Overview
We are looking for an experienced and enthusiastic Revenues Officer to join our successful team to work on Council Tax and Business Rates. This is a full-time, permanent role with hybrid working, and a salary of £28,193 – £32,104 per annum.
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.
This is an excellent opportunity for an experienced Revenues Officer to join our Revenues and Benefits team.
The Role
Working in our Revenues Team, you will report to a Senior Revenues Officer and the Revenues Team Leader.
Your Role Will Involve
- Working within a team dealing with all aspects relating to the accurate and prompt processing of work associated with Council Tax and Business Rates, from the creation of properties or accounts in the databases to the recovery and enforcement of Council Tax and Business Rate arrears.
- Ensuring that matters relating to Council Tax and Business Rates are dealt with promptly, balancing the need to support the delivery of a personalised service to residents with the need to protect the council’s financial interests.
- Being able to communicate effectively and courteously with members of the public and other council departments in writing, by phone, or in person.
What We Are Looking For
- You will have experience of the processing work involved in administering Council Tax accounts, as a Council Tax or Revenues Officer.
- You will have good knowledge of a council tax system, preferably the MRI Academy System.
- You will be able to produce clear and concise written communication.
- You will have the ability to meet challenging deadlines.
- You will be able to undertake repetitive and high volume of processing tasks that are particular to Council Tax whilst maintaining attention to detail and accuracy.
- You will be able to work both as part of a team and also on your own with minimal supervision.
What We Offer
- 32 days annual leave
- Flexible working including the opportunity to be predominantly home-based for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Interviews will take place during the week commencing 9th or 16th March.
If you wish to discuss this position informally, please contact Elaine Henderson, Revenues Service Lead on elaine.henderson@rbwm.gov.uk or Catherine Palmer, Revenues Team Leader on catherine.palmer@rbwm.gov.uk to arrange a call.
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Revenues Officer employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Get to know the company! Research RBWM and its values. Understanding their mission and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with the public and other departments, being able to express yourself clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to council services. This can give you insider knowledge and potentially a foot in the door when applying.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role. Don’t forget to follow up after submitting your application to express your enthusiasm!
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Council Tax and Business Rates. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure your written words reflect that. Avoid jargon and focus on what makes you a great fit for the role.
Show Your Enthusiasm: Let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to the community. A little enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Business Rates. Familiarise yourself with the Capita Academy System if you can, as it’s a big plus. Being able to discuss specific processes or challenges you've faced in previous roles will show that you're not just a candidate, but someone who understands the ins and outs of the job.
✨Showcase Your Communication Skills
Since the role involves communicating with the public and other departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, whether in writing or verbally. This will demonstrate your ability to provide a personalised service while maintaining professionalism.
✨Demonstrate Attention to Detail
Given the nature of the work, attention to detail is crucial. Bring examples of how you've managed high volumes of tasks without compromising accuracy. You might even want to mention any systems or methods you use to stay organised and ensure nothing slips through the cracks.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that test your problem-solving skills. Think about situations where you had to meet tight deadlines or handle difficult customers. Practising these scenarios will help you respond confidently and show that you can handle the pressures of the role.
