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- Tasks: Deliver excellent customer service and support library events while assisting with digital queries.
- Company: Join the Royal Borough of Windsor and Maidenhead's passionate library team.
- Benefits: Enjoy 32 days annual leave, a generous pension scheme, and discounts on gym memberships.
- Why this job: Make a real difference in your community by helping people access library services.
- Qualifications: A love for books, strong digital skills, and a passion for helping others.
- Other info: Flexible working across various locations with opportunities for personal growth.
The predicted salary is between 23706 - 25306 £ per year.
We have a great opportunity for a Library Advisor to join us! This is a part-time permanent role based at Wraysbury Library but with a requirement to cover all libraries within the Borough. The full-time salary is £23,706- £25,306 per annum. (£2,402.60 - £2,564.76 pro rata)
About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The library service takes pride in its exceptional team of dedicated professionals who are passionate about providing quality library services to the community.
This is an excellent opportunity for an enthusiastic Library Advisor to join our Library and Resident Contact (Face to Face) team.
The Role: As part of the wider Library and Resident Services Team you will have a key role in delivering day to day library and council services at RBWM libraries. Your role will involve:
- Delivering excellent customer service to library customers patiently and empathetically, understanding that all customer interactions make a difference
- Dealing with enquiries including council customer services and general community signposting and support services
- Assisting customers with digital support
- Supporting and delivering library events
What we are looking for:
- Someone who loves helping people
- An understanding of the value of the public library service to communities and individuals
- Excellent digital skills and the ability to show people how to use a variety of digital devices
- A love of books and reading
- Ability to work at any location in the Borough often single staffing.
- A level of physical fitness enabling carrying boxes of books, pushing loaded book trolleys and being on your feet for extended periods of time.
- Exceptional patience, adaptability and emotional intelligence
What we offer:
- 32 days annual leave plus bank holidays and option to purchase more.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the libraries.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: w/c 16 February 2026
If you wish to discuss this position informally, please contact: Maggie Ross, Library and Resident Contact Team Leader - Operations, Partnerships and Community Development on 01628 796461 or Jack Lamb, Library Supervisor on 01628 796023.
Wraysbury Library Adviser in Maidenhead employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wraysbury Library Adviser in Maidenhead
✨Tip Number 1
Get to know the library scene in the Royal Borough of Windsor and Maidenhead. Familiarise yourself with the services they offer and think about how you can contribute to their mission. This will help you stand out during interviews!
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with a variety of enquiries, role-play different scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your digital skills! Brush up on how to use various digital devices and be ready to demonstrate your knowledge. Being tech-savvy is a big plus for this role, so make sure you highlight that in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Wraysbury Library Adviser in Maidenhead
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let us see your love for libraries shine through! Share any experiences you've had that highlight your enthusiasm for helping people and the importance of library services in the community.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your digital skills and any relevant experience you have with customer service, as these are key aspects of the Library Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Library Services
Familiarise yourself with the library services offered by the Royal Borough of Windsor and Maidenhead. Understand their mission and how they impact the community. This will help you demonstrate your passion for libraries and your commitment to providing excellent customer service during the interview.
✨Showcase Your Digital Skills
Since the role requires assisting customers with digital support, be prepared to discuss your own digital skills. Think of examples where you've helped others with technology or used digital tools effectively. This will show that you can confidently guide library users in navigating various devices.
✨Emphasise Your People Skills
The job is all about helping people, so highlight your experience in customer service. Share specific instances where you've dealt with enquiries patiently and empathetically. This will illustrate your emotional intelligence and adaptability, which are key traits for a Library Advisor.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations in the library. Think about scenarios involving difficult customers or managing events. Practising your responses will help you feel more confident and ready to showcase your problem-solving abilities during the interview.
