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- Tasks: Manage and enhance social care systems, ensuring smooth operations and user support.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: Enjoy 32 days annual leave, flexible hybrid working, and a generous pension scheme.
- Why this job: Make a real difference in social care while developing your skills in a supportive environment.
- Qualifications: Experience with social care case management systems and strong technical skills required.
- Other info: Inclusive workplace that values diversity and offers excellent career growth opportunities.
The predicted salary is between 44355 - 48446 ÂŁ per year.
We have an exciting opportunity for a Social Care Systems Specialist to join us! This is a full‑time, permanent role with hybrid working including two days on site a week, and a salary of £44,355 - £48,446 per annum.
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Social Care Systems Specialist to join our Business Systems team.
The Role
The Social Care Systems Specialist will report to the Business Systems Manager and work collaboratively with colleagues and support the management of Mosaic Case Management and Finance system and other support systems within Adult Social Care. The post holder will champion Mosaic Finance system administration, support, development and other related activities, including system changes and management of the finance service catalogue. You will support the business with annual updates, financial assessment uplifts and ensure appropriate training and support to the business and colleagues as required. The post holder will also continue to support the existing “As Is” processes, define “To Be” business processes, support and create finance build documentation and service structures and obtain sign‑off, and where necessary work with suppliers to undertake/support full system configuration, and User Acceptance Testing (UAT).
Your Role Will Involve:
- Work collaboratively with the systems manager and colleagues to ensure changes made to the system process are documented and training materials for both online and face‑to‑face training are updated and trainers are fully briefed about the new or updated processes.
- Support colleagues in providing first‑line and second‑line support for Mosaic and other applications.
- Support system upgrades, including assessment, testing, log issues with supplier, track progress until full implementation.
- Work with suppliers and third parties to resolve issues and build positive partnerships.
What We Are Looking For:
- Extensive experience of social care case management (Mosaic or equivalent) and/or finance system in a large organisation.
- Understanding how the business processes are, and can be, reflected in the system workflows is a core requirement of this role: Changes to the system to reflect evolving practices are part of the workload.
- Good technical skill and understanding of SQL and database structures, interrogation or reconciliation, interface definition and integration testing, etc.
- Good understanding and appreciation of social care legislation, performance management and social care practice and the importance of how system support practice and its implication will be useful.
What We Offer:
- 32 days annual leave.
- Flexible working including a hybrid working pattern for a better work‑life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Tuesday 3rd March 2026. If you wish to discuss this position informally, please contact Allison Killick on Allison.Killick@rbwm.gov.uk.
Social Care Systems Specialist in Maidenhead employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Care Systems Specialist in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RBWM on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Mosaic and social care legislation. We want to show that we’re not just interested in the job, but that we really understand the systems and processes involved.
✨Tip Number 3
Practice our responses to common interview questions. Let’s focus on how our experience aligns with the responsibilities of the Social Care Systems Specialist role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team at RBWM.
We think you need these skills to ace Social Care Systems Specialist in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with social care systems, especially Mosaic. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Show Your Passion: Let your enthusiasm for social care shine through in your application. We’re looking for someone who’s not just qualified but also genuinely excited about making a difference in the community. Share why you’re passionate about this field!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re serious about joining our team at RBWM!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Systems
Make sure you brush up on your knowledge of social care case management systems, especially Mosaic. Be ready to discuss how you've used similar systems in the past and how you can apply that experience to improve processes at RBWM.
✨Understand the Role
Familiarise yourself with the specific responsibilities of the Social Care Systems Specialist. Think about how your skills in SQL and database structures can contribute to the role, and be prepared to give examples of how you've successfully managed system changes or upgrades in previous positions.
✨Show Your Collaborative Spirit
Since this role involves working closely with colleagues and suppliers, be ready to share examples of how you've effectively collaborated in the past. Highlight any experiences where you’ve supported training or documentation updates, as this will resonate well with the team-oriented culture at RBWM.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may test your problem-solving skills. Think about potential challenges you might face in managing the Mosaic system and how you would approach them. This shows your proactive mindset and readiness to tackle real-world issues.
