Property Services Helpdesk Specialist in Maidenhead

We have an exciting opportunity for a Property Services Customer Support Officer to join us! This is a full-time, permanent office-based role with a salary of £25,706 - £27,306 per annum.

About Us

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

This is an excellent opportunity for an enthusiastic Property Services Customer Support Officer to join our Property Services team.

The Role

Reporting to the Compliance & Contracts Officer, the Property Services Customer Support Officer will act as the first point of contact for Property Services, supporting the delivery of an efficient and customer focused helpdesk function across the corporate estate. The role will provide operational and administrative support across repairs, maintenance and compliance activities, helping to ensure that service requests, reactive issues and contractor activities are managed effectively and in line with service standards.

Your Role Will Involve:

• Acting as a first point of contact for Property Services enquiries, responding to customers, contractors and stakeholders professionally and efficiently.
• Logging, monitoring and updating reactive repairs, maintenance and compliance requests through service management systems.
• Supporting the coordination of contractor attendance, access arrangements and follow-up actions across the corporate estate.
• Maintaining accurate records, trackers and operational information to support service delivery and performance monitoring.
• Providing general administrative and customer support across the wider Property Services and Facilities teams.

What We Are Looking For:

• Experience working within a customer service, helpdesk, administrative or operational support environment.
• Strong communication and interpersonal skills with the ability to deal professionally with a wide range of customers, contractors and stakeholders.
• Good organisational skills with the ability to manage competing priorities and maintain accurate records.
• Experience using Microsoft Office systems and the ability to learn and use service specific databases and management systems.
• A proactive and flexible approach with the ability to work effectively both independently and as part of a team.

What We Offer:

• 32 days annual leave.
• A fully office based role within a collaborative operational team environment, supporting both Property Services and Front of House service delivery.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.