At a Glance
- Tasks: Be the first point of contact for Property Services and support customer enquiries.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: Enjoy 32 days annual leave, a generous pension scheme, and discounts with retailers.
- Other info: Inclusive workplace that values diversity and offers excellent career growth opportunities.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25706 - 27306 £ per year.
We have an exciting opportunity for a Property Services Customer Support Officer to join us! This is a full-time, permanent office-based role with a salary of £25,706 - £27,306 per annum.
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Property Services Customer Support Officer to join our Property Services team.
The Role
Reporting to the Compliance & Contracts Officer, the Property Services Customer Support Officer will act as the first point of contact for Property Services, supporting the delivery of an efficient and customer focused helpdesk function across the corporate estate. The role will provide operational and administrative support across repairs, maintenance and compliance activities, helping to ensure that service requests, reactive issues and contractor activities are managed effectively and in line with service standards.
Your Role Will Involve:
- Acting as a first point of contact for Property Services enquiries, responding to customers, contractors and stakeholders professionally and efficiently.
- Logging, monitoring and updating reactive repairs, maintenance and compliance requests through service management systems.
- Supporting the coordination of contractor attendance, access arrangements and follow-up actions across the corporate estate.
- Maintaining accurate records, trackers and operational information to support service delivery and performance monitoring.
- Providing general administrative and customer support across the wider Property Services and Facilities teams.
What We Are Looking For:
- Experience working within a customer service, helpdesk, administrative or operational support environment.
- Strong communication and interpersonal skills with the ability to deal professionally with a wide range of customers, contractors and stakeholders.
- Good organisational skills with the ability to manage competing priorities and maintain accurate records.
- Experience using Microsoft Office systems and the ability to learn and use service specific databases and management systems.
- A proactive and flexible approach with the ability to work effectively both independently and as part of a team.
What We Offer:
- 32 days annual leave.
- A fully office based role within a collaborative operational team environment, supporting both Property Services and Front of House service delivery.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Property Services Customer Support Officer in Maidenhead employer: Royal Borough of Windsor and Maidenhead
The Royal Borough of Windsor and Maidenhead (RBWM) is an exceptional employer, offering a collaborative and inclusive work environment that values creativity and innovation. With generous benefits such as 32 days of annual leave, a robust Local Government Pension scheme, and access to various employee discounts, RBWM is committed to supporting the professional growth and well-being of its staff. Located in a culturally rich area with proximity to London, this role provides a unique opportunity to contribute to a community-focused team while enjoying the advantages of working in a vibrant borough.
Contact Details:
Royal Borough of Windsor and Maidenhead Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Customer Support Officer in Maidenhead
✨Tip Number 1
Get to know the company! Research RBWM and its values. Understanding their mission and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Property Services Customer Support Officer, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle customer queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights into the role and the work environment, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be proactive! Follow up after your interview with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Property Services team.
We think you need these skills to ace Property Services Customer Support Officer in Maidenhead
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service or helpdesk roles. We want to see how you've effectively dealt with customers and resolved issues, so share specific examples that showcase your communication skills!
Be Organised:Since the role involves managing multiple requests and maintaining accurate records, demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and priorities – we love a proactive approach!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, especially around operational support and compliance activities, to show us you understand what we're looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Property Services Customer Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling enquiries and managing service requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves interacting with customers, contractors, and stakeholders, practice articulating your thoughts clearly and professionally. Prepare examples from your past experiences where you successfully resolved customer issues or communicated effectively in a team setting. This will showcase your strong interpersonal skills.
✨Be Organised and Proactive
The ability to manage competing priorities is crucial for this position. During the interview, share specific instances where you demonstrated excellent organisational skills. Discuss how you keep track of tasks and ensure timely follow-ups, which will highlight your proactive approach to work.
✨Familiarise Yourself with Relevant Tools
Since the role requires using Microsoft Office and service management systems, brush up on your skills with these tools. If possible, mention any relevant software you've used in previous roles. This will show that you're ready to hit the ground running and can adapt quickly to the systems used by the council.
