At a Glance
- Tasks: Review housing decisions, conduct appeals, and analyse complaints to improve customer experience.
- Company: Local council dedicated to addressing homelessness and improving housing services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Join a supportive team focused on community impact and personal growth.
- Why this job: Make a real difference in people's lives by tackling homelessness and improving housing solutions.
- Qualifications: Experience in housing reviews and a passion for social issues.
The predicted salary is between 46355 - 50446 € per year.
This is a full-time, permanent role with hybrid working, and a salary of £46,355 - £50,446 per annum.
Your role will involve:
- Responsibility for fulfilling the council's statutory function under s202 and s204 of the Housing Act 1996 Part VII.
- Reviewing negative homelessness decisions and suitability of offers when requested by applicants and their representatives, producing written adjudications supplying the full reason for the review decision.
- Conducting appeals against housing register decisions.
- Making enquiries into possible fraudulent housing applications and referring those that require further investigation.
- Acting as the council's representative in any subsequent court challenge to a review decision or in any litigation around the conduct of the review, including that which involves any decision not to conduct a review.
- Dealing with corporate housing complaints, councillor and member of parliament enquiries.
- Analysing feedback and trends in reviews and complaints and implementing training to improve our customer experience.
What we are looking for:
- An experienced review officer with detailed experience in the above areas who is keen to develop their knowledge further.
- A strong understanding of the challenges and complexities around homelessness today, the impact that homelessness has on families and single people, and a commitment to addressing housing issues and reducing homelessness.
Housing Reviews and Complaints Officer in Maidenhead employer: Royal Borough of Windsor and Maidenhead
As a Housing Reviews and Complaints Officer, you will join a dedicated team within a supportive council environment that prioritises employee well-being and professional development. With hybrid working options and a competitive salary, we foster a culture of collaboration and continuous improvement, ensuring that our staff are equipped with the skills and knowledge to make a meaningful impact on homelessness in our community. Our commitment to addressing housing issues not only enhances your career growth but also allows you to contribute to positive change in the lives of those we serve.
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Reviews and Complaints Officer in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing reviews and complaints. We recommend practising your responses with a friend or in front of a mirror to boost your confidence and ensure you articulate your experience effectively.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work in housing reviews or complaints handling to interviews. We love seeing candidates who can demonstrate their skills and knowledge through real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are committed to making a difference in the housing sector.
We think you need these skills to ace Housing Reviews and Complaints Officer in Maidenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with housing reviews and complaints. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Showcase Your Knowledge:Demonstrate your understanding of the complexities surrounding homelessness. We’re looking for someone who is not just experienced but also passionate about making a difference in this area, so let that shine through in your writing.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that are easy to read and get straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Legislation
Familiarise yourself with the Housing Act 1996, especially sections 202 and 204. Understanding these laws will not only show your expertise but also demonstrate your commitment to fulfilling the council's statutory functions.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled housing reviews or complaints. Be ready to discuss how you approached complex cases, made decisions, and what the outcomes were. This will help illustrate your experience and problem-solving skills.
✨Show Your Passion for Housing Issues
Express your understanding of the challenges surrounding homelessness and your dedication to making a difference. Share any relevant experiences or initiatives you've been involved in that highlight your commitment to addressing housing issues.
✨Practice Your Communication Skills
As you'll be producing written adjudications and representing the council, strong communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to ensure you can convey your ideas effectively during the interview.
