At a Glance
- Tasks: Provide housing advice and solutions to residents facing homelessness.
- Company: Join a dedicated Housing Options Team in a supportive environment.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on teamwork and meeting targets.
- Why this job: Make a real difference in people's lives by helping them find housing solutions.
- Qualifications: Experience in housing options and strong customer service skills required.
The predicted salary is between 34962 - 38791 £ per year.
About the role
This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,791.
We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Options Team.
Responsibilities
- Working as part of the Housing Options Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough.
- Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options.
- Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions.
- Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly.
Qualifications / What we are looking for
- You will have experience of working in a housing options team within a local authority Housing Service or similar.
- You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment.
- You will have experience of working directly with the public both face to face and over the phone.
- You will have experience of working in a busy, front line, customer-focused team.
- You will be experienced in working within a performance driven environment, meeting targets and working to deadlines.
Housing Options Officer in Maidenhead employer: Royal Borough of Windsor and Maidenhead
As a Housing Options Officer with us, you will join a dedicated team committed to making a real difference in our community. We offer a supportive work culture that values collaboration and innovation, alongside opportunities for professional development and growth. With hybrid working arrangements and a competitive salary, we ensure our employees enjoy a healthy work-life balance while contributing to meaningful housing solutions for residents in our borough.
Contact Details:
Royal Borough of Windsor and Maidenhead Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Options Officers. Think about your past experiences and how they relate to the role. Practising your answers will help you feel more confident when it’s time to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it’s always good to keep everything in one place!
We think you need these skills to ace Housing Options Officer in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Options Officer role. Highlight your relevant experience in housing services and customer interaction, as this will show us you understand what we're looking for.
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Use it to explain how your skills and experiences align with the responsibilities of the role. Be specific about your achievements and how they relate to the job.
Follow the Application Instructions:We can't stress this enough! Make sure you follow the application instructions carefully. Upload your CV and supporting statement with the correct file names, and double-check that everything is included before hitting submit.
Show Your Passion:Let your enthusiasm for the role come through in your application. We want to see that you're not just qualified, but also genuinely excited about helping residents with their housing issues. It makes a difference!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Housing Legislation
Brush up on relevant housing legislation before your interview. Being able to discuss how you interpret and apply these laws will show that you're not just familiar with the rules, but that you can navigate them effectively in a real-world context.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully dealt with customer enquiries in the past. Whether it's face-to-face or over the phone, demonstrating your ability to handle challenging situations with empathy and professionalism will set you apart.
✨Demonstrate Teamwork Experience
Since you'll be working as part of a busy Housing Options Team, highlight your experience in collaborative environments. Share specific instances where you contributed to team goals or helped colleagues meet targets, showcasing your ability to thrive in a performance-driven setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential housing issues you might encounter and how you would approach them. This will help you articulate effective solutions during the interview.
