At a Glance
- Tasks: Review housing decisions and handle complaints to improve customer experience.
- Company: Local council dedicated to addressing homelessness and housing issues.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team focused on positive community impact.
- Why this job: Make a real difference in people's lives by tackling homelessness and improving housing services.
- Qualifications: Experience in housing reviews and a passion for social justice.
The predicted salary is between 46355 - 50446 € per year.
This is a full-time, permanent role with hybrid working, and a salary of £46,355 - £50,446 per annum.
Your role will involve:
- Responsibility for fulfilling the council's statutory function under s202 and s204 of the Housing Act 1996 Part VII.
- Reviewing negative homelessness decisions and suitability of offers when requested by applicants and their representatives, and producing written adjudications supplying the full reason for the review decision.
- Conducting appeals against housing register decisions.
- Making enquiries into possible fraudulent housing applications and referring on those that require further investigation.
- Acting as the council's representative in any subsequent court challenge to a review decision or in any litigation around the conduct of the review, including that which involves any decision not to conduct a review.
- Dealing with corporate housing complaints, councillor and member of parliament enquiries.
- Analysing feedback and trends in reviews and complaints and implementing training to improve our customer experience.
What we are looking for:
- An experienced review officer with detailed experience in the above areas who is keen to develop their knowledge further.
- A strong understanding of the challenges and complexities around homelessness today, the impact that homelessness has on families and single people, and a commitment to addressing housing issues and reducing homelessness.
Housing Reviews and Complaints Officer employer: Royal Borough of Windsor and Maidenhead
As a Housing Reviews and Complaints Officer, you will join a dedicated team within a supportive council environment that prioritises employee well-being and professional development. With hybrid working options and a competitive salary, the council fosters a culture of collaboration and innovation, empowering you to make a meaningful impact on homelessness issues in the community. You'll have access to ongoing training opportunities and be part of a mission-driven organisation committed to improving housing outcomes for all residents.
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Reviews and Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing reviews and complaints. We suggest practising your responses with a friend or in front of a mirror to boost your confidence and ensure you articulate your experience clearly.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work in housing reviews or complaints handling to interviews. We believe that demonstrating your skills through real-life scenarios can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it’s a great way to stay updated on new opportunities in the housing sector.
We think you need these skills to ace Housing Reviews and Complaints Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with housing reviews and complaints. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Showcase Your Knowledge:Demonstrate your understanding of the complexities surrounding homelessness. We’re looking for someone who is not just experienced but also passionate about making a difference in this area, so let that shine through in your writing.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that are easy to read and get straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Legislation
Familiarise yourself with the Housing Act 1996, especially sections 202 and 204. Understanding these laws will not only help you answer questions confidently but also demonstrate your commitment to the role and its responsibilities.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled housing reviews or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your impact.
✨Understand the Challenges
Be ready to discuss the current challenges surrounding homelessness. Research recent trends and statistics, and think about how they relate to the council's work. This shows that you're not just knowledgeable but also genuinely interested in making a difference.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a fraudulent housing application or responding to a complaint from a councillor. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
