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- Tasks: Lead and innovate in housing and public protection services, driving excellence and transformation.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real impact on community services while enjoying a dynamic and varied role.
- Qualifications: A Level 5/6 qualification or equivalent experience in housing/public protection is required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 53296 - 58286 ÂŁ per year.
We have an exciting opportunity to join us! This is a full-time, permanent role with hybrid working, and a salary of ÂŁ53,296 - ÂŁ58,286 per annum.
About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Housing and Public Protection Business Improvement Manager to join our Housing and Public Protection Team.
The Role: Reporting directly to the Assistant Director for Housing & Public Protection, this is a pivotal leadership role at the heart of some of our most high-profile and high-impact services. You’ll drive excellence across business support, performance, and continuous improvement—using your insight, creativity and data‑led innovation to transform how we deliver for residents and businesses. From shaping strategic direction to ensuring seamless back‑office operations, you’ll play a critical role in enabling and enhancing a diverse portfolio of frontline services. No two days will be the same. Your work will touch everything from stray dogs, licensing and business inspections to enforcement, homelessness, temporary accommodation, UK resettlement schemes, and even Royal events in Windsor.
Your role will involve:
- Lead and inspire the Business Support & Performance function—including full budget responsibility—and champion a culture of improvement and innovation.
- Occasionally deputise for the Assistant Director, providing strong leadership and direction when required.
- Turn insight into action by developing high‑quality performance dashboards, needs assessments and intelligence products that shape how we work.
- Oversee FOIs, Member enquiries, complaints, statutory reviews/appeals and legal processes, ensuring learning drives better customer experience.
- Manage key contracts in line with the Council’s Constitution, ensuring value, quality, and compliance.
What we are looking for: A creative strategist who brings fresh ideas and the determination to turn passion into delivery. You will have:
- A Level 5/6 qualification in a relevant field (e.g. Housing Studies, Business Administration, Environmental Health) or equivalent senior experience in housing/public protection, with a proven track record in strategy, ICT/project delivery or transformation.
- Experienced leadership, including managing people and budgets to deliver high‑performing, customer‑focused services.
- Strong awareness of the housing/public protection landscape, local government policy, and governance.
- Exceptional communication skills, with the ability to analyse data, produce clear and compelling reports, and manage complex formal complaints—including Ombudsman cases.
What we offer:
- 32 days annual leave.
- Flexible working including a hybrid working pattern for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Week beginning 9th March 2026.
If you wish to discuss this position informally, please contact Amanda Gregory, Assistant Director Housing and Public Protection.
Housing and Public Protection Business Improvement Manager employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Public Protection Business Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing and public protection sector, especially those connected to RBWM. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into the role's responsibilities. Think about how your past experiences align with driving excellence in business support and performance. We want to see you shine when discussing your strategies!
✨Tip Number 3
Showcase your creativity! Bring fresh ideas to the table during interviews. Whether it’s about improving customer experience or innovative solutions for housing challenges, we love seeing candidates who think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our fantastic team at RBWM.
We think you need these skills to ace Housing and Public Protection Business Improvement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing and Public Protection Business Improvement Manager. We want to see how you can bring fresh ideas and creativity to our team!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've managed people and budgets effectively, and how you've driven performance improvements in previous roles.
Be Data-Driven: We love a good data story! Use your application to demonstrate your ability to analyse data and turn insights into actionable strategies. Highlight any experience you have with performance dashboards or intelligence products that have made a difference.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Stuff
Make sure you’re well-versed in the housing and public protection landscape. Brush up on local government policies and recent developments in the sector. This will not only show your passion but also your commitment to delivering high-quality services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in managing budgets and driving performance improvements. The role requires strong leadership, so be ready to discuss how you inspire and motivate others.
✨Data is Your Friend
Since the role involves developing performance dashboards and intelligence products, come prepared to discuss your experience with data analysis. Share specific instances where your insights have led to actionable improvements in service delivery.
✨Communicate Clearly
Exceptional communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain complex issues in simple terms, especially when discussing complaints or legal processes, as this will demonstrate your ability to manage challenging situations.
