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- Tasks: Welcome visitors and manage reception duties in a vibrant Town Hall environment.
- Company: Join the Royal Borough of Windsor and Maidenhead, a dynamic and innovative local authority.
- Benefits: Enjoy 32 days annual leave, a generous pension scheme, and employee discounts.
- Why this job: Be the friendly face that makes a difference in your community every day.
- Qualifications: Strong organisational skills and a passion for helping people are essential.
- Other info: Flexible working with opportunities for career growth in a supportive team.
The predicted salary is between 20706 - 25306 £ per year.
Overview
We have an exciting opportunity for Front of House Reception Officer to join us! This is a full-time, permanent role with hybrid working, and a salary of £23,706 – £25,306 per annum.
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Front of House Reception Officer to join our Facilities team.
The Role
As a Front of House Reception Officer, you’ll be the first friendly face people see when they visit the Town Hall. This is a new role, created to give visitors, councillors and staff a consistent, professional welcome. Reporting to the Property Compliance and Contracts Manager, you’ll look after reception, meeting room bookings, desk reservations and general enquiries. You’ll also play an important part in supporting civic and democratic events, making sure visitors and guests feel looked after from the moment they arrive. It’s a role for someone who enjoys helping people, staying organised and keeping things running smoothly behind the scenes.
Your Role Will Involve
- Welcoming visitors, councillors and guests, making sure everyone feels looked after and directed to the right place.
- Managing the reception desk, including issuing visitor passes and handling day to day enquiries.
- Coordinating desk and meeting room bookings, making sure spaces are ready and set up as needed.
- Ordering and monitoring supplies (stationery, kitchen items, printer stock) so everything runs smoothly.
- Providing front of house support at civic and democratic events, ensuring the Town Hall is presented at its best.
What We Are Looking For
- Someone who enjoys meeting people and can create a welcoming, professional first impression.
- Strong organisational skills, able to juggle bookings, enquiries and admin without losing focus.
- Confidence with basic IT systems (emails, booking software, visitor management tools), training will be given where needed.
- A calm, helpful approach when things get busy or unexpected issues pop up.
- Flexibility to work as part of a rota and provide support for occasional civic or evening events.
What We Offer
- 32 days annual leave
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: 14 October 2025 – 15 October 2025
If you wish to discuss this position informally, please contact Emma Hawkins, Compliance and Contracts Manager on emma.hawkins@RBWM.gov.uk
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Front of House Reception Officer employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Reception Officer
✨Tip Number 1
Get to know the company! Research RBWM and its values, especially their commitment to community services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Reception Officer, you'll be the face of the organisation. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and welcoming visitors.
✨Tip Number 3
Be proactive! If you see an opportunity to improve the reception experience or streamline processes, mention it during your interview. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the systems you'll be using in the role.
We think you need these skills to ace Front of House Reception Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Front of House Reception Officer role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to create a welcoming atmosphere.
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and concise, focusing on the key points that showcase your qualifications. Avoid fluff and get straight to the good stuff that makes you stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team at RBWM!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Front of House Reception Officer. Familiarise yourself with the tasks like managing the reception desk, coordinating bookings, and providing support at events. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your People Skills
As the first point of contact, it's crucial to convey warmth and professionalism. Prepare examples of how you've successfully welcomed visitors or handled enquiries in the past. This will highlight your ability to create a welcoming atmosphere, which is essential for this position.
✨Demonstrate Organisational Prowess
The role requires juggling multiple tasks, so be ready to discuss how you stay organised under pressure. Share specific strategies or tools you use to manage bookings and enquiries efficiently. This will show that you can keep things running smoothly, even when things get busy.
✨Be Ready for the Unexpected
Interviews can sometimes throw curveballs, just like the job itself! Prepare to discuss how you handle unexpected issues calmly and effectively. Sharing a story where you resolved a problem on the spot will illustrate your adaptability and helpful approach.